4-1-9. Other Issues
The Problem
Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of
the TV. The bottom, however, may feel hot to the touch after extended use. Children
watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV’s functionality.
The picture won’t display in full
screen.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content. Black bars will appear at the top and bottom of the
screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The "Mode Not Supported"
message appears.
The output resolution of the attached device is not supported by the TV. Check the TV’s
supported resolutions and adjust the external device’s output resolution accordingly.
The Captions item in the TV menu
is grayed out.
You cannot select the
Caption
menu if you have selected a source connected to the TV via
HDMI or Component. To view captions, turn on the external device’s caption function.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The
Signal Information
option
under
Self Diagnosis
isn’t
activated.
Verify that the current channel is a digital channel.
The
Signal Information
is only available for digital channels.
The TV is tilted to the side.
Remove the base stand from the TV and reassemble it.
The
Broadcasting
option has been
deactivated.
Broadcasting
is only available when the
Source
is set to
TV
.
The
Broadcasting
menu cannot be accessed while you watch TV using a cable box or satellite
receiver.
The settings are lost after 5
minutes or every time the TV is
turned off.
If the
Use Mode
is set to
Store Demo
, the TV’s audio and video settings are automatically reset
every 5 minutes. Change the
Use Mode
(
Support
>
Use Mode
) to
Home Use
.
There is an intermittent loss of
audio or video.
Check the cable connections and reconnect them. Loss of audio or video can be caused by
using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If
you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles on the
TV’s bezel.
This is part of the product’s design and is not a defect.
The PIP menu is not available.
PIP
functionality is only available when you are viewing video from an HDMI or Component
source on the main screen.
A POP (TV’s internal banner ad)
appears on the screen.
Change the
Use Mode
(
Support
>
Use Mode
) to
Home Use
.
The TV is making a popping noise.
The expansion and contraction of the TV’s outer casing may cause a popping noise. This does
not indicate a product malfunction. The TV is safe to use.
The TV is making a humming
noise.
Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending
on the TV’s brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance
and reliability requirements. Some noise coming from the TV is considered normal and is not
an acceptable cause for an exchange or refund.
4-6
4. Troubleshooting
