Chapter 5 Troubleshooting
Verizon 4G LTE Network Extender User Guide v1.3
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©Samsung
Alarm
Description
Troubleshooting
Out of Service
Transmission Over
Power
The output power of the
device is out of tolerance.
Please unplug your device and then plug it back in
again. Wait for 10 minutes and check if the alarm is
cleared. If the problem persists, please contact
Verizon Wireless Customer Service.
Out of Service
High Radio Interference
The unit is exposed to a
high level of radio
interference.
If the problem persists after 10 minutes, please
relocate the unit to a different area at least 100 feet
away.
Out of Service
Modem Failure
The device radio unit is
out of service.
Please unplug your device and then plug it back in
again. Wait for 10 minutes and check if the alarm is
cleared. If the problem persists, please contact
Verizon Wireless Customer Service.
Out of Service
For Maintenance
The unit is out of service
due to maintenance
mode.
The operator puts the device in maintenance mode.
Wait for an hour and check if the alarm is cleared. If
the problem persists, please contact Verizon Wireless
Customer Service.
Setup Failure
See User Guide
The device fails to
download software and/or
configuration.
There is a communication problem in the network
preventing downloading files necessary for setting the
device up. Please unplug your device and then plug it
back in again. Wait for 10 minutes and check if the
alarm is cleared. If the problem persists, please
contact Verizon Wireless Customer Service.
Out of Service
Incorrect Bandwidth
The unit is assigned
incorrect bandwidth.
The unit is incorrectly configured by Verizon network.
Please unplug your device and then plug it back in
again. Wait for 10 minutes and check if the alarm is
cleared. If the problem persists, please contact
Verizon Wireless Customer Service.
Device Not Activated
Call Verizon Support
The device fails to
authenticate to Verizon
network.
The device might not be provisioned in the Verizon
network yet. Please unplug your device and then plug
it back in again. Wait for 10 minutes and check if the
alarm is cleared. If the problem persists, please
contact Verizon Wireless Customer Service.
Out of Verizon’s
Service Area
The device fails to come
into service due to
unlicensed area.
You might be located in an area where no Verizon
service is allowed. Please unplug your device and
then plug it back in again. Wait for 10 minutes and
check if the alarm is cleared. If the problem persists,
please contact Verizon Wireless Customer Service.
