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Problem
Action
Leaks water.
• Make sure all hose connections are tight.
• Make sure the water supply hose's rubber packing is in the correct
position. Screw tightly again.
• Make sure the end of the drain hose is correctly inserted and secured
to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply is too strong, water may leak. Close the water tap
a little.
• Make sure water is not leaking from the water tap. If so, repair the
water tap.
Excessive suds.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly
soiled loads.
• Non-HE detergent is not recommended.
The spin basket or drain/
supply hose is frozen.
• Use warm water to disconnect the water supply hose and drain hose.
Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about 10
minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hose and drain hose, and check if water
is supplied properly.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over the drain
hose hook. Fill the spin basket halfway with water, and try spinning
again.
• Lift the end of the drain hose to prevent water from draining. Fill the
spin basket halfway with water, and then run spinning after releasing
the drain hose.
• Make sure the drain hose is installed correctly. See the installation
section of this user manual and adjust the position of the drain hose
as instructed.
Stains on clothes.
• Clean the filter.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitise periodically.
• Dry the washing machine interior after a cycle has finished.
If a problem persists, contact a local Samsung service centre.
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2023-03-27( ) 10:44:55
