Appendix
A
Troubleshooting
Before requesting service, please check the following.
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power cord plugged into the
outlet?
•
Connect the power cord to the
outlet.
Hub and product is not paired.
•
When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
•
Is the LAN cable connected to
the wireless router and the HUB
properly?
•
Reset the HUB. (Refer to the HUB's
user manual for details.)
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
•
Reset the product (see page 8).
Unplug the product and plug it in
again.
A function does not work when
the button is pressed.
•
Is there static electricity in the air?
•
Disconnect the power plug and
connect it again.
Sound is not produced.
•
Is the volume set to minimum?
•
Connect the product correctly.
•
Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
•
Does your TV support
TV SoundConnect?
•
Is your TV firmware the latest
version?
•
Does an error occur when
connecting?
•
TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
•
Confirm TV SoundConnect is set to
On
in your TV's menu.
•
Update your TV with the latest
firmware.
•
Contact the Samsung Call Centre.
•
Touch and hold the
MODE
button
for more than 5 seconds to reset
TV SoundConnect and connect a
new TV.
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