Appendix
A
Troubleshooting
Refer to the table below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG
(1-800-726-7864).
Symptom
Check
Remedy
The unit will not turn on.
•
Is the power cord plugged into the
outlet?
•
Connect the power cord to the outlet.
My HUB and WAM speaker
won't pair.
•
When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
•
Is the LAN cable connected to
the wireless router and the HUB
properly?
•
Reset the HUB. (Refer to the HUB's user
manual for details.)
Unplug the HUB and plug it in again.
Check whether the pairing indicator on
the front of the HUB is blinking or not.
•
Reset the WAM speaker. (see page 4)
Unplug the WAM speaker and plug it in
again. Check whether the LED indicator
on the front of the WAM speaker is
blinking or not.
A function does not work
when the button is pressed.
•
Is there static electricity in the air?
•
Disconnect the power plug and connect
it again.
No sound.
•
Is the volume set to minimum?
•
Connect the speaker correctly.
•
Adjust the volume.
The TV SoundConnect
(TV pairing) failed.
•
Does your TV support
TV SoundConnect?
•
Is your TV firmware the latest
version?
•
Does an error occur when
connecting?
•
TV SoundConnect is supported by some
Samsung TVs released after 2012.
Check your TV to see if it supports
TV SoundConnect.
•
Confirm TV SoundConnect is set to
On
in your TV's menu.
•
Update your TV with the latest firmware.
•
Contact the Samsung Call Center.
•
Touch and hold the
Source
button
for more than 5 seconds to reset
TV SoundConnect and connect a new
TV.
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