WEC8500/8050 Maintenance Manual
Version 5.1
Samsung Electronics America
page 23 of 87
1.3 Upgrade Failures
If the APC system fails upgrading, solve the problem in the following way.
1.3.1
Upgrade was canceled due to its failure.
Symptoms
When attempting to upgrade the APC system, the following error message is generated and
upgrade fails.
WEC8500# configure terminal
WEC8500/configure# package upgrade wec8500_1.0.0.R.bin
Notice: The system will reboot after upgrading with the file.
Do you want to save the configuration? (y/n) : y
Do you want to upgrade the system? (y/n)
: y
Package Validation check ... success
Package Upgrade .................... failed (checksum error)
Possible Causes and Solutions
When upgrade fails, causes of the failure can be checked using the error messages. Possible
causes and the troubleshooting methods are described below.
Possible Cause
Error Message
Solutions
File does not exist
Error: no exist ‘wec8500_
1.3.11.R.bin’ file
Download the package to upgrade
again.
Checksum error on the
file
Error: Package validation
check
Upgrade terminated due
to an internal error
Error: Internal error
Execute the
‘show tech-support’ and
obtain the results. Contact the Samsung
Technical Support Team for support.
Upgrade terminated due
to timeout
saving the configuration-
failed (time-out)
Execute the ‘show tech-support’ and
obtain the results. Contact the Samsung
Technical Support Team for support.
