34_
English
problem
solution
Fills with the wrong
temperature water.
•
Turn both faucets on fully.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct faucets.
Flush water lines.
•
Check the water heater. It should be set to deliver a minimum 120 °F
(49 °C) hot water at the tap. Also check the water heater capacity
and recovery rate.
•
Disconnect the hoses and clean the screens. The hose filter screens
may be plugged.
•
As your washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
•
While your washer is filling, you may notice just hot and/or just
cold water going through the dispenser when you have selected
cold or warm wash temperatures. This is a normal function of the
automatic temperature control feature as your washer determines the
temperature of the water.
Door locked or will not
open.
•
Press the Start/Pause Button to stop your washer.
•
Your washer door will remain locked during the heating portion of the
Sanitize Cycle.
•
It may take a few moments for the door lock mechanism to
disengage.
Does not drain and/or spin.
•
Check the fuse or reset the circuit breaker.
•
Straighten the drain hose. Eliminate kinks in the hose. If there is a
drain restriction, call for service.
•
Close the door and press the Start/Pause Button. For your safety,
your washer will not tumble or spin unless the door is closed.
•
Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
•
Use the High or Extra High spin speed.
•
Use high efficiency detergent to reduce over–sudsing.
•
The load is too small. Very small loads (one or two items) may
become unbalanced and not spin out completely.
Leaks water.
•
Make sure the door is firmly closed.
•
Make sure all hose connections are tight.
•
Make sure the end of the drain hose is correctly inserted and secured
to the drainage system.
•
Avoid overloading.
•
Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
•
Use high efficiency detergent to prevent over-sudsing.
•
Reduce the detergent amount for soft water and small or lightly soiled
loads.
•
Non-HE detergent is NOT recommended.
Has an odor.
•
Excessive suds collect in nooks and crannies and can cause foul
odors.
•
Run cleansing cycles to sanitize the machine periodically. (Sanitize
Cycle or Self Clean+)
•
Clean the door seal (Diaphragm).
•
Dry the interior of your washer after the total cycle has finished.
troubleshooting
(USER)WF56H9100-03404A-13_EN.indd 34
2018/8/28 15:06:36
