DG01978/1208
Details of Cover
Free 5 Year Warranty Promotion
Company Name
Samsung Electronics (UK) Limited
Domestic & General
Product Name
Manufacturer Warranty
Breakdown Insurance
Product Type
Manufacturer Guarantee
Extended Warranty
Insured Product?
No
Yes
Product Provider/Underwriter
Samsung Electronics (UK) Limited
Domestic & General Insurance PLC
Cover Period
Years 1-2
Years 3-5
Duration of Cover
Commence from date of purchase for 24 months (2 years)
Commence at the expiry of Manufacturer 24 months (2 years)
Guarantee for 36 months (3 years) at expiry of manufacturer’s guarantee
Significant Features & Benefits
Breakdown Cover (Parts & Labour)
Significant Exclusions and Limitations
See Terms & Conditions
See Terms & Conditions
Conditions
Promotional 5 year Cover - applies to appliances registered
within 28 days of purchase only
Age of Appliance - Offer applies to new appliances only
Product Replacement
Statement of Price (Purchase Costs)
Free
Free
Cancellation & Termination
See Terms & Conditions
See Terms & Conditions
How to arrange a repair
See Terms & Conditions
See Terms & Conditions
How to contact us or complain
See Terms & Conditions
See Terms & Conditions
Financial Ombudsman Service
Financial Services Compensation Scheme
See Terms & Conditions
TO REGISTER YOUR GUARANTEE PLEASE COMPLETE ALL SECTIONS IN BLOCK CAPITALS
Return this form in an envelope to: Samsung 5 Year Free Promotion, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP
2DP
A
CUSTOMER DETAILS
Mr/Mrs/Ms/Miss
First Name
Surname
Telephone
(Please include your STD code)
Date of Birth
(Optional)
Email Address
House Number
PRODUCT DETAILS
Description
Serial No:
Purchase Date
Purchase Price (to nearest £)
Model No:
WF8702RSW
WF8704RSW
WF8802RPA
WF8804RPA
WF8702RSS
WF8704RSS
WF8802RPZ
WF8804RPZ
Important Data Protection Information
Domestic & General Services Limited and Domestic & General Insurance PLC are members of the Domestic
& General Group. We (or our agents) and Samsung Electronics (UK) Limited will use your personal details and
information we obtain from other sources for customer services and administration, for marketing and to analyse
your purchasing preferences. We may keep your information for a reasonable period for these purposes.
We or our business partners may contact you by mail, telephone, e-mail or other electronic messaging services
with offers of goods and services or information that may be of interest to you.
By providing us with your telephone number or email address you consent to being contacted by these methods.
If you do not wish to receive marketing information by these methods from Samsung Electronics (UK) Limited and
Domestic & General tick this box
or our other business partners tick this box.
FOR OFFICE USE:
Agent Number:
Branch Number:
Postcode
(it is essential
to fill in your postcode)
W A
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Terms and Conditions
Samsung Electronics (UK) Limited: Terms and Conditions (Years 1 & 2)
The warranty applies from the date of purchase by the first customer and is transferable only between end-users.
This warranty does not affect your statutory rights as a consumer in any way.
What is not covered by your Warranty?
The Samsung warranty covers manufacturing defects only. Please note that this does not include consumable items such as
batteries, bulbs, ink cartridges etc. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost
of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by
misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorised persons carry out any alterations or
repairs. Also, the warranty is invalidated in the following cases.
For the repair of a domestic product used in a commercial environment
For repair due to incorrect installation in your home
For repair to any unit where the serial number has been removed
Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or
used in connection with the product.
What do I do if I need a service?
In the event that you should require service assistance, please contact the Samsung Customer Care Team on 0845 SAMSUNG
(7267864). Please have your full Samsung Model number and serial number, date and place of purchase and a brief description of
the fault/query ready when contacting our service team.
Domestic & General: Terms and Conditions (Years 3,4 & 5)
Promotion only available on the following models:
• WF8702RSW
• WF8802RPA
• WF8702RSS
• WF8802RPZ
• WF8704RSW
• WF8804RPA
• WF8704RSS
• WF8804RPZ
Significant features and benefits explained
Breakdown: the cost of repair to the equipment following a mechanical or electrical fault which stops the equipment
working properly.
1. Terms of replacement
We will always, subject to the full terms, conditions and exclusions of your plan, repair your equipment unless:
a) we cannot repair it; or
b) we cannot obtain the spare parts to repair it; or
c) if it is under 5 years old and we can replace it for less than the cost of the repair.
We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have replaced your
equipment, your plan will end immediately and there will be no refund of the fee you have paid.
When we have replaced your equipment you may dispose of the original equipment if it is in your possession.
If we do not repair your equipment we will replace it with equipment of the same or similar make and specification. You must also
pay us for our supplier’s delivery and/or installation charges and any outstanding fee instalments.
If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new equipment, usually this
will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain
directly from our chosen supplier.
We will not be responsible for any costs that you may incur to dispose of your original equipment.
2. What is not included in your plan
a) Costs provided by any manufacturers, suppliers or repairer’s guarantee or warranty.
b) The equipment being recalled by the manufacturer.
c) The cost of modifying the equipment.
d) Claims arising from your failure to follow the manufacturer’s instructions.
e) Claims arising from using your equipment in a non-domestic or commercial environment unless we agree to the use in
writing beforehand.
f) Accidental damage, theft, attempted theft, malicious damage or damage caused by fire or explosion.
g) Claims arising from floods, lightning, storms, frost or other bad weather conditions.
h) Claims arising from any problem with the supply of electricity, gas or water.
i)
Costs if no fault is found with your equipment.
j)
Routine maintenance, cleaning and servicing.
k) Labour charges for work outside our repairer’s normal working hours which are Monday - Friday 9am to 5pm.
l)
Repairs carried out outside the United Kingdom, unless we agree otherwise in writing.
m) Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including
any costs to remove or reinstate built-in or fitted equipment.
n) Cosmetic damage such as damage to paintwork or dents or scratches to the equipment.
o) The cost of replacing any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs,
fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers.
p) Costs due to rust, corrosion or water damage.
q) Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmission of
any type.
r) Delivery and installation charges if a replacement takes place as detailed in ‘Terms of replacement’.
3. How to arrange a repair
You can find details of how to arrange your repair in section 7 of your plan document. If you need to contact us before this arrives,
call us on 08444 810 100.
You must use our approved repairer who will normally send the repair bill to us so that you have no repair bill to pay.
In the unlikely event that we advise you to pay the repairer yourself, we will tell you how to claim.
4. How to contact us or complain
• Call our Customer Service Department on 08444 810 100.
• Write to the Customer Care Manager at Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth,
Warwickshire, CV12 8JP.
• Email us by clicking on ‘contact us’ on our website (www.domgen.com)
We want you to contact us so that we know what you think of us and the services we provide. We hope that you are satisfied with
our response to your enquiry. If you are not satisfied, you can ask for your case to be reviewed by us and a final decision made on
behalf of the Managing Director. If you are still not satisfied you can ask the Financial Ombudsman Service to review your case.
They can be contacted at: South Quay Plaza, 183 Marsh Wall London E14 9SR Email:enquiries@financial-ombudsman.org.uk
5. Fraud
This plan will not be valid if any information you give us is false or exaggerated.
6. Governing law and your statutory rights
Purchasing this plan does not affect your statutory rights. The information provided, including the terms and conditions have been
provided in English. We will communicate in English, and English Law will apply to all our insurance contracts unless we agree
otherwise with you.
7. Rights of third parties
This plan is for the benefit of you and anyone else we have agreed with you. No benefits will be given to anyone else.
8. Transferring your plan
You can transfer your plan to a new owner of the equipment as long as you give us written details of the new owner.
Your plan cannot be transferred to any other equipment.
9. Phoning us
We may record your phone calls with our representatives to monitor and improve the quality of the service we provide.
10. Other plans or insurance
If, when you require breakdown protection, there is any other service agreement or an insurance policy under which you are
entitled to claim, we will only pay an appropriate proportion.
11. The Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation under the scheme if we
cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Our obligations to you are covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk or calling them
on 020 7892 7300.
OTHER IMPORTANT PRE-CONTRACT INFORMATION
Further information about us and our regulator
Domestic & General Insurance PLC (company registration number 485850), whose office address is Swan Court, 11 Worple Road,
Wimbledon SW19 4JS, is authorised and regulated by the Financial Services Authority (FSA registration number 202111).
Our address and details of our authorisation can be checked on the FSA web site (www.fsa.gov.uk/register) or contacting the
FSA on 0845 606 1234.
Our product and our service
Domestic & General Insurance PLC only offers its own insurance products, which meet the demands and needs of those who
wish to ensure that their domestic electrical appliance is protected against the costs of repair or replacement in the event of a
breakdown. We are providing you with information about the details of our product and its terms. You will not receive advice from
us on whether it is suitable for your needs - you should make your own choice whether it is suitable.
Important Data Protection Information
Your details will be held and used by Domestic & General Services Limited, Domestic & General Insurance PLC, Samsung
Electronics (UK) Limited and selected companies acting on our behalf to administer your plan. We may pass your data to any
relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have
already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or
carefully selected third parties for other marketing purposes. We may disclose your information to our service providers and
agents for these purposes. We and the third parties may contact you by mail, telephone or email. If you do not want your data to
be used for other purposes and you have not already notified us please write to the Data Protection Officer at: Domestic &
General, Freepost CV2560 BEDWORTH, Warwickshire CV12 8BR.
To help keep your details accurate we may use information we receive from our partners. You can ask for a copy of your details
(for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.
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