Samsung Xpress M2070 Series, Service Manual

Page 1: ...SERVICEMANUAL Mono Laser MFP Contents 1 Precautions 2 Product specification and description 3 Disassembly and Reassembly 4 Alignment and Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ... 2 2 Copier 2 2 2 1 2 3 Scan Specification 2 3 2 1 2 4 Fax 2 4 2 1 2 5 Controller and Software 2 5 2 1 2 6 Paper Handling 2 7 2 1 2 7 Consumables 2 8 2 1 2 8 Maintenance Part 2 8 2 1 2 9 Reliability and Service 2 8 2 1 2 10 Environment 2 9 2 1 2 11 Accessories 2 10 2 1 3 Model Comparison Table 2 11 2 2 System Overview 2 12 2 2 1 Front View 2 12 2 2 2 Rear view 2 14 2 2 3 Paper Path 2 16 2 2 4 Syst...

Page 3: ...hen replacing parts 3 1 3 1 1 Precautions when assembling and disassembling 3 1 3 1 2 Preautions when handling PBA 3 1 3 1 3 Releasing Plastic Latches 3 2 3 2 Screws used in the printer 3 3 3 3 Replacing the Main SVC parts 3 4 3 3 1 Right and Left cover 3 4 3 3 2 Scanner Unit 3 5 3 3 3 ADF Unit 3 6 3 3 4 OPE Unit 3 7 3 3 5 CIS Unit and Scan Drive Unit 3 8 3 3 6 Front Cover 3 9 3 3 7 Middle Cover 3...

Page 4: ... 1 6 3 Using SyncThru Web Service SWS 4 15 4 1 7 Updating Firmware 4 17 4 1 7 1 Update the firmware by using the USB port 4 17 4 1 7 2 Update the firmware by using the network 4 18 4 1 8 Tech mode SVC mode 4 20 4 2 Troubleshooting 4 24 4 2 1 Procedure of checking the symptoms 4 24 4 2 1 1 Basic Check List 4 25 4 2 2 Error Code and Troubleshooting 4 26 4 2 3 Image quality problem 4 37 4 2 4 Other e...

Page 5: ...equirements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or p...

Page 6: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 7: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 8: ...s are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical parts 3 Disconnect interface cables and power cables 4 Only use approved spare parts Ensure that part number product name any voltage current or temperature rating are correct 5 When removing or re ...

Page 9: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 10: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 11: ...eTX network connector 802 11b g n wireless LAN M2070W M2070FW Wireless model supports NFC printing 7 Toner cartridge Initial 500 pages Sales 1 000 pages 2 1 2 Specifications Product Specifications are subject to change without notice 2 1 2 1 General Print Engine Item Specification Engine Speed Simplex Up to 20 ppm in A4 21 ppm in Letter Warmup time From Sleep Less than 30 seconds From Ready Less t...

Page 12: ...to Scan 300 x 300 dpi Printing 600 x 600 dpi ADF Scan 600 x 300 dpi Printing 600 x 600 dpi Platen Copy Resolution Photo Scan 600 x 300 dpi Printing 600 x 600 dpi ADF Scan 600 x 600 dpi Printing 600 x 600 dpi Platen Original Type Factory Default Text Photo Platen A4 Max Original Size ADF Legal 8 5 x 14 Multi Copy 1 99 Automatic Paper Selection No Manual Paper Selection No Duplex Copy No Darkness Co...

Page 13: ...ten 70 sec on ADF Optical 1 200 x 1 200 dpi Resolution Enhanced 4 800 x 4 800 dpi Halftone 256 levels Max Document Width Max 216 mm 8 5 Effective Scan Width Max 208 mm 8 2 Max Document Length ADF 356 mm 14 Platen 297 mm 11 7 Scan Size Effective Scan Length ADF 348 mm 13 7 Platen 289 mm 11 4 Color Internal 16 bit x 3 External 8 bit x 3 Scan Depth Mono 1 bit for Lineart Halftone 8 bits for Gray scal...

Page 14: ... JBIG JPEG Tx Only Color Fax Yes Tx only ECM Yes Std 203 x 98 dpi Fine 203 x 196 dpi Resolution Mono S Fine 300 x 300 dpi Handset No On hook Dial Yes Search Yes Phone Book Speed Dial 200 locations Group Dial 100 Groups TAD I F Yes Tone Pulse Yes Selectable in Tech Mode Pause Yes Auto Redial Yes Last Number Redial Yes Caller ID Yes Telephone Features External Phone Interface Yes 2 4 Copyright 1995 ...

Page 15: ...se Desktop 10 11 Debian 5 0 6 0 Mint 13 14 Supporting OS Mac OS X 10 5 10 8 WHQL Vista 32 64bits 7 32 64bits 8 32 64bits Print Driver Compatibility XP 32 64bits Vista 32 64bits 2003 Server 32 64bits 2008 Server 32 64bits 7 32 64bits 2008 Server R2 64bits 8 32 64bits TWAIN Yes WIA Yes ICDM Yes XP 32 64bits Vista 32 64bits 2003 Server 32 64bits 2008 Server 32 64bits 7 32 64bits 2008 Server R2 64bits...

Page 16: ...64 bit Fedora 5 6 7 8 9 10 11 12 13 32 64 bit SuSE Linux 10 1 32 bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit Protocol 802 11 b g n Wireless Network M2070W M2070FW only Supporting OS Same as wired network Application ...

Page 17: ...ia sizes A4 A5 Letter Legal Executive Folio Oficio B5 ISO B5 JIS Envelope Monarch No 10 DL C5 Custom Media type Plain Thin Cotton Recycled Archive Colored Pre Printed Label Bond Thick Envelopes Cardstock Media weight 16 43 lb 60 to 163 g m Multi purpose Tray Bin type Sensing N A Optional Cassette Tray N A Capacity Face Down 100 sheets 80 g m Output Stacking Output Full sensing N A Duplex Supportin...

Page 18: ...area and job mode used the toner cartridge s lifespan may differ 2 1 2 8 Maintenance Part Item Part Code Life Fuser Unit JC91 01077A 220V JC91 01076A 110V 30 000 Pages Transfer Roller JC66 02709A 30 000 Pages Pick Up Roller Assy JC93 00525A 30 000 Pages Friction Pad JC93 00522A 30 000 Pages 2 1 2 9 Reliability and Service Items Specification Printing Volume SET AMPV 75 sheets month MPBF 20 000 she...

Page 19: ...mode Scanner glass Less than 52 dB A Document feeder Less than 53 dB A Temperature Operation 10 32 C 50 90 F Humidity Operation 20 80 RH 110 volt models AC 110 127 V Power rating 220 volt models AC 220 240 V Average operating mode Less than 230 W Ready mode Less than 35 W Power save mode Less than 1 0 W Power Consumption Power off mode Less than 0 45 W 0 1 W Sound Pressure Level ISO 7779 Configura...

Page 20: ...cord Quick installation guide Software CD The software CD contains the printer drivers and software applications Misc accessories Miscellaneous accessories included with your machine may vary by country of purchase and specific model 2 10 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 21: ...s than 8 5 sec less than 8 5 sec less than 8 5 sec Processor 600 MHz 433 MHz 400 MHz Memory 128 MB 64 MB 64 MB Emulation GDI GDI GDI Input 150 Bin 150 Bin 150 Bin Output 100 sheet 100 sheet 100 sheet Paper Capacity ADF 40 sheet 40 sheet 35 sheet Noise 50 dBA 50 dBA 51 dBA Toner Cartridge 1 0K 0 5K 1 5K 0 7K 1 6K 0 7K Copyright 1995 2013 SAMSUNG All rights reserved 2 11 ...

Page 22: ...ur machine depending on your model There are various types of machine Some features and optional goods may not be available depending on model or country M2070 M2070W 0 0 00 9 10 11 7 6 2 5 4 3 8 1 1 Scanner lid 2 Control panel 3 Handle 4 Tray 5 Tray handle 6 Output support 7 Output tray 8 Scanner glass 9 Scan unit 10 Inner cover 11 Toner cartridge 2 12 Copyright 1995 2013 SAMSUNG All rights reser...

Page 23: ...ent feeder cover 2 Document feeder guide cover 3 Document feeder output support 4 Control panel 5 Handle 6 Tray 7 Tray handle 8 Output support 9 Output tray 10 Scanner lid 11 Scanner glass 12 Inner cover 13 Automatic Document Feeder ADF 14 Toner cartridge Copyright 1995 2013 SAMSUNG All rights reserved 2 13 ...

Page 24: ...er from your machine depending on your model There are various types of machine Some features and optional goods may not be available depending on model or country M2070 M2070W 1 2 1 USB port 2 Power receptacle M2070F M2070FW 1 3 2 5 4 2 14 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 25: ...pecification and description 1 USB port 2 Network port NOTE M207xFW Series only 3 Extension telephone socket EXT 4 Telephone line socket LINE 5 Power receptacle Copyright 1995 2013 SAMSUNG All rights reserved 2 15 ...

Page 26: ...Product specification and description 2 2 3 Paper Path The following diagram displays the path the paper follows during the printing process ADF Engine 2 16 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 27: ...gine parts consists of the mechanical parts comprising Frame Toner Cartridge Drive Unit Transfer roller Pick up unit Fuser Bin tray The hardware parts consists of the main board SMPS HVPS board OPE board PC interface 1 LSU 2 Plate Bottom 3 Pick up roller 4 Feed roller 5 Transfer roller 6 Toner cartridge 7 Fuser unit 8 Exit roller1 9 ADF Copyright 1995 2013 SAMSUNG All rights reserved 2 17 ...

Page 28: ...g method and applies friction pad separating method The side guide can be adjusted for various types of papers from A6 to legal size paper It has a paper detecting function paper arranging function 2 Pick up roller It has functions such as a paper pickup function driving control function paper feeding function and removing electronic static function Pick up roller is driven by clutch 2 18 Copyrigh...

Page 29: ...0 C 2 2 4 3 Drive Unit In Xpress M2070 series the driving device consists of OPC Pick up Feed Fuser Gear Train connected with mounting member A step motor for driving is assembled to the left frame Driving Frequency Step Motor 810 PPS 1013 rpm It is a power delivery unit by gearing Step Motor Pick up Feeder OPC Fuser Exit Copyright 1995 2013 SAMSUNG All rights reserved 2 19 ...

Page 30: ...rmistor It is a temperature detecting sensor Temperature Resistance 7 kΩ 180 C 3 Heat roller The heat roller transfers the heat from the lamp to apply a heat on the paper The surface of a heat roller is coated with Teflon so toner does not stick to the surface 4 Pressure roller A pressure roller mounted under a heat roller is made of a silicon resin and the surface also is coated with Teflon When ...

Page 31: ...ce Software cuts off when overheated 3rd protection device Thermostat cuts off main power Safety device A fuser power is cut off when a front cover is opened Maintain a temperature of fuser cover s surface under 80 C for user and attach a caution label at where customer can see easily when customer open a rear cover Copyright 1995 2013 SAMSUNG All rights reserved 2 21 ...

Page 32: ...rror The OPC drum is turned with the paper feeding speed The HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror and the signal is sent to the controller The controller detects the HSYNC signal to adjust the vertical line of the image on paper In other words after the HSYNC signal is detected the image data is sent to the LSU to adjust the left margin on pape...

Page 33: ...ller and blade Developing Method Non magnetic single component non contacting method Toner Non magnetic single component pulverized type toner The life span of toner ISO 19752 pattern A4 standard Initial toner 500 pages Sales toner 1 000 pages OPC Cleaning Collect the toner by using cleaning blade Handling of wasted toner Collect the wasted toner in the cleaning frame by using cleaning blade Class...

Page 34: ...y y y y y y 12P 5P 2P SPI 13P ª ª ª ª r r y y v v u u x x u u x x t t v v u u u u v v u u y y x x v v s sw w t t v v s sz z t t x x s sx x t t z z y y v v v v 5V 24V t t 3 3V_COVER OPEN 24VS w w x x y y UART r r M2070 series has a system board of integrated engine controller and video controller The engine controller controls all modules required to print that is LSU HVPS SMPS Fuser Motor etc It c...

Page 35: ...nection 1 LSU connector 2 CRUM connector 3 Engine Motor connector 4 SMPS HVPS interface connector 5 Wireless module interface connector 6 Fax board interface connector 7 Sensor connector 8 Pick up connector 9 Wired network connector 10 USB device connector 11 ADF Module interface connector 12 OPE connector 13 CIS interface connector 14 Fuser thermistor interface connector Information Part code M20...

Page 36: ...2 5 2 OPE board The OPE controller is composed of an OPE MICOM Status LED buttons It communicates with main controller via UART The power LED is controlled by the main board OPE board diagram 2 26 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 37: ...ion Part code M2070 JC92 02496A M2070W JC92 02496B M2070F JC92 02497A M2070FW JC92 02497B Part name PBA OPE Connection 1 Platen step motor connector 2 Interface connector to main board 3 Scan home sensor connector Copyright 1995 2013 SAMSUNG All rights reserved 2 27 ...

Page 38: ...93 LSD CX20437 Codec Information Part Code JC92 02569A Part Name PBA LIU Connection 1 Interface connector to main controller 2 Speaker interface 2 2 5 4 Wireless LAN board wireless model only The Wireless LAN Module supports 802 11b g n It communicates with video controller via SPI WLAN board image Information Part Code JC92 02517A PBA name PBA WNPC Connection 1 Interface connector to main board 2...

Page 39: ...r input The HVPS board generates high voltage channels which includes MHV DEV DC DEV AC SUPPLY THV SMPS HVPS board image Specification General Input Output Voltage AC 110V 110V 127V AC 220V 220V 240V Input Current 8 0A 110V 6 3A 220V Output Power 43 2W DC 24V 43 2W Information 110V 220V Part Code JC44 00208A JC44 00209A PBA name SMPS HVPS V1 SMPS HVPS V2 Connection 1 Main Board interface connector...

Page 40: ... PWM_MHV HVPS 3 nTHV_EN HVPS 4 PWM_DEV_DC HVPS 5 3 3V OPEN COVER ON OFF DETECT 6 PWM_DEV_AC HVPS 7 3 3V COVER ON OFF DETECT 8 nDEV_EN HVPS 9 PWM_THV HVPS 10 VPP_DEV_AC HVPS 11 GND Common Ground 12 24VS1 Relay Fuser 13 GND Common Ground 14 GND Common Ground 15 24V SMPS 16 RELAY_ON AC RELAY ON ACTIVE HIGH 17 24V SMPS 18 GND Common Ground 19 24V SMPS 20 FUSER_ON FUSER_ON ACTIVE HIGH 2 30 Copyright 19...

Page 41: ...r Function S2 Photo interrupter Home Position sensor Main board CIS detection S3 Switch Front Cover SMP HVPS board Cover open detection S4 Photo interrupter width Sensor Main board Paper detection S5 Photo interrupter Feed Sensor Main board Paper detection Copyright 1995 2013 SAMSUNG All rights reserved 2 31 ...

Page 42: ...2 Product specification and description 2 Motor Clutch No Description M2 Scan motor M3 Main motor C1 Pick up Clutch 2 32 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 43: ...no more than a few centimeters Present and anticipated applications include contactless transactions data exchange and simplified setup of more complex communications such as Wi Fi Communication is also possible between an NFC device and an unpowered NFC chip called a tag NFC tag sticker stores Mac PIN Mobile Print App URL of Printer MFP Information Part Code JC68 03012A Part Name LABEL ETC NFC TE...

Page 44: ...eed sensor does not detect the lead edge of the paper JAM 1 After the leading edge of the paper passes the feed sensor the trailing edge of the paper does not clear the sensor the feed sensor after predetermined period of time 2 2 6 2 Transfer The charging voltage developing voltage and the transfer voltage are controlled by PWM Pulse Width Modulation The each output voltage is changeable due to t...

Page 45: ...ing unit is higher than the specified temperature and the temperature state is detected for a specific duration then the engine defines Over Heat Error When this error is detected the engine stops all functions and keeps it at the error state Also the engine informs the error status of the main system so it can take appropriate action and then the error message is displayed at LCD window or LED in...

Page 46: ...iver translates the received document to a Printing Command language which printer can understand and transfers data to spooler 3 Stand alone Application offers the various printing application such as Easy Printer Manager Printer Status in Window system 4 Web based Application offers the same functions as Stand alone Application in Web environment Firmware is made up of 1 Application Emulation th...

Page 47: ...gement of printing job printer administration Status monitor to monitoring the printer status by real time in Web independent environment on OS 3 Stand alone Application that is a similar Window software as same as above 2 4 Port Monitor that manages the network communication between spooler and Network Interface Card or various additional application and Network Interface Card this is at first ma...

Page 48: ...o data and start selected one After emulation job end Kernel sends the output bit map data to Engine using Printer Video Controller by clock type for LSU Engine print the received data to required paper with the sequential developing process 2 Case of using Network Interface Card After user start to print the wanted document to PCL string or compressed GDI bit map data Driver translate the all gra...

Page 49: ...r unit malfunction 3 1 2 Preautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power c...

Page 50: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 51: ...0269 FRAME MAIN LEFT SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 6 6003 000283 FRAME MAIN LEFT SCREW TAPTYPE BH B M3 L8 ZPC WHT SWRCH18A 2 6002 000308 FRAME MAIN RIGHT SCREW TAPTYPE PH B M2 6 L6 ZPC WHT SWRCH18A 4 6003 000269 FRAME MAIN RIGHT SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 2 6003 000269 FRAME MAIN MIDDLE SCREW TAPTYPE BH S M3 L6 ZPC WHT SWRCH18A 5 6003 000283 LSU SCREW TAPTYPE BH B M3 L8 ...

Page 52: ...n SVC parts NOTE The color of machine may differ from your machine depending on its model 3 3 1 Right and Left cover 1 Remove 2 screws from the rear 2 Release the right cover 3 Release the left cover 3 4 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 53: ... Refer to 3 3 1 2 Unplug the connectors connecting the scanner unit on the main board 3 Open the Scanner Unit 4 Release the scanner hinge while pushing the platen bottom connecting it 5 Lift up and release the Scanner Unit Copyright 1995 2013 SAMSUNG All rights reserved 3 5 ...

Page 54: ...3 Disassembly and Reassembly 3 3 3 ADF Unit 1 Remove the harness cover Unplug the connector And release the ADF Unit 3 6 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 55: ... and Reassembly 3 3 4 OPE Unit 1 Pull up the OPE unit to release the hooks 2 Unplug 3 connectors from the OPE board 3 Release the OPE board after removing 4 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 7 ...

Page 56: ...fer to 3 3 2 3 3 4 2 Remove 2 screws from the bottom of the platen 3 Remove 3 screws 4 Remove the platen upper from the platen lower 5 Unplug the CIS flat cable Release the CIS Unit 6 Release the Belt Timing Gear Remove 3 screws And release the Scan Drive Unit 3 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 57: ...3 Disassembly and Reassembly 3 3 6 Front Cover 1 Remove the Cover Cassette 2 Open the toner cover 3 Remove 4 screws 4 Remove the front cover Copyright 1995 2013 SAMSUNG All rights reserved 3 9 ...

Page 58: ...ht cover and front cover 3 Remove the toner cover 4 Remove the exit jam cover by pulling it from the holder 5 Remove 2 screws from the top 6 Remove 2 screws from the front 7 Unplug the connectors from the main board 8 Lift up and release the middle cover 3 10 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 59: ...1 Release the connectors from the rear cover 2 Release the rear cover after removing 4 screws 3 3 9 Main board 1 Unplug all connectors on the main board 2 Remove 4 screws 3 Release the main board Copyright 1995 2013 SAMSUNG All rights reserved 3 11 ...

Page 60: ...1 Unplug the flat cable 2 Remove 1 screw 3 Release the WLAN board 3 3 11 Fax board 1 Remove the fax cover after removing 2 screws 2 Unplug all cables Release the fax board after removing 2 screws 3 12 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 61: ...ove the main board and fax board 2 Remove the shield controller after removing 3 screws 3 Remove 1 screw securing the SMPS cover 4 Remove the SMPS cover 5 Release the SMPS HVPS board after removing 8 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 13 ...

Page 62: ... Unit 1 Remove the main board Refer to 3 3 9 2 Unplug the fuser connector 3 Release the fuser unit after removing 3 screws 3 3 14 Drive Unit 1 Release the Drive Unit after removing 4 screws 3 14 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 63: ... covers 2 Remove 2 screws securing the LSU cover 3 Remove 2 screws securing the LSU cover Unplug the motor connector And release the LSU cover 4 Unplug 2 flat cables Remove 3 screws And release the LSU Copyright 1995 2013 SAMSUNG All rights reserved 3 15 ...

Page 64: ...nsor PBA 1 Remove the rear cover Refer to 3 3 8 2 Unplug the connector after releasing the Feed Sensor PBA 3 3 17 Pick up roller 1 Remove 2 screws from the bottom 2 Release the pick up roller 3 16 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 65: ...3 Disassembly and Reassembly 3 3 18 Motor 1 Release the left frame after removing 7 screws 2 Release the motor after removing 2 screws Copyright 1995 2013 SAMSUNG All rights reserved 3 17 ...

Page 66: ...e connectors on main board Release the scanner hinge And release the scanner unit Refer to 3 3 2 4 Release the middle cover and rear cover Refer to 3 3 7 3 3 8 5 Push the Bush TR from the rear and remove the Transfer roller from the front 6 When reassembling it push the bush TR in two direction like below picture 3 18 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 67: ...tches between scan and copy mode The Scan to LED turns on scan mode and turns off on copy mode 3 Display screen Shows the current status and displays prompts during an operation 4 Menu Opens Menu mode and scrolls through the available menus 5 Left Right Arrows Scrolls through the options available in the selected menu and increases or decreases values 6 Stop Clear Stops an operations at any time 7...

Page 68: ...elected menu and increases or decreases values 8 Numeric keypad Dials a number or enters alphanumeric characters 9 Address Book Allows you to store frequently used fax numbers or search for stored fax numbers 10 Redial Pause Redials the last number in ready mode or inserts a pause into a fax number in edit mode 11 Stop Clear Stops an operations at any time 12 Power Wakeup Turns the power on or off...

Page 69: ... only be used in the Windows and Mac operating systems You can only use this function with USB connected machine When printing the active window whole monitor screen using the print screen button the machine may use more toner depending on what is being printed You can only use this function if the machine s Samsung Easy Printer Manager program is installed If you are a Mac OS user you need to ena...

Page 70: ...e life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner Status Red On A toner cartridge has almost reached its estimated cartridge life It is recommended to replace the toner cartridge There is no paper in the tray Load paper in the tray The machine has stopped due to a major error Check the display message Blin...

Page 71: ... user s guide may differ from your machine depending on its options or models Check your machine type Original paper jam in front of scanner 1 Open the document feeder cover 2 Gently remove the jammed paper from the document feeder 3 Close the document feeder cover Copyright 1995 2013 SAMSUNG All rights reserved 4 5 ...

Page 72: ...r cover 2 Gently remove the jammed paper from the document feeder 3 Close the document feeder cover 4 Open the document feeder 5 Grasp the misfeed paper and remove the paper from the feed area by carefully pulling it 6 Close the document feeder 4 6 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 73: ...he paper pull the jammed paper out slowly and gently In tray 1 Remove the jammed paper by gently pulling it straight out 2 Open the scanner unit 3 Close the scanner unit Inside the machine 1 Open the scanner unit 2 Open the jam cover Copyright 1995 2013 SAMSUNG All rights reserved 4 7 ...

Page 74: ...er by gently pulling it straight out 5 Close the fuser dummy cover 6 Close the jam cover And then close the scanner unit If you do not see the paper in this area stop and go to next step 7 Open the scanner unit 8 Open the middle cover 4 8 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 75: ...ing 9 Remove the toner cartridge 10 Remove the jammed paper by gently pulling it straight out 11 Reinstall the toner cartridge 12 Close the middle cover 13 Close the scanner unit Copyright 1995 2013 SAMSUNG All rights reserved 4 9 ...

Page 76: ...lowing information will guide you on how to set your machine for the best print quality Before you set the altitude value determine the altitude where you are 1 High 3 2 High 2 3 High 1 4 Normal 0 4 000 m 13 123 ft 3 000 m 9 842 ft 2 000 m 6 561 ft 1 000 m 3 280 ft 4 3 2 1 You can set the altitude value from Device Settings or Machine section in Printer Settings Utility program For Windows and Mac...

Page 77: ...art 1 Pressure Roller 62 8 mm Background 2 Heat Roller 63 7 mm Black spot and image ghost Fuser Unit 3 Charging Roller 26 7 mm Black Spot and line and periodic band 4 OPC Drum 62 9 mm White and Black Spots 5 Developing Roller 33 7 mm White spot Horizontal black band 6 Supply Roller 78 2 mm Periodic Band by little difference of density Toner Cartridge 7 Transfer Roller 39 3 mm Ghost Damaged image b...

Page 78: ...es provide a gateway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung...

Page 79: ...or managing the network and machines Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Scan to PC Settings This menu includes settings to create or delete scan to PC profiles Scan Activation Determines whether or not scanning is enabled on the device Profile Displays the scanning profiles saved on the selected devi...

Page 80: ...indows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where a soft error has occurred For example a toner low status which may lead to toner empty status Error The machine has at least one hard error such as out of paper fuser error etc Machine does not have ability to come to ready without customer interv...

Page 81: ...PC network connected SWS overview SyncThru Web Service SWS accepts HTTP request via port 80 as normal web servers provides interface to users information of networked printers and allow to configure the setting of printers is able to provide more complicated options than Local UI for printer configuration Connection Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log...

Page 82: ...r your security Firstly you have to login to SWS 1 Click Direct Print Configuration in the pop up windows when clicking Direct Print 2 In the Services Menu check Direct Print Or 1 Click System Security in the Security menu 2 Select Feature Management in the left frame 3 In the Services Menu check Direct Print 4 16 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 83: ... firmware by using the USB port Upgrading preparations usblist2 exe Tool which sends firmware data to printer Firmware file to update Upgrade Procedure 1 Turn the machine off 2 Connect USB cable to printer 3 Turn the machine on Check if the printer is the ready status 4 Drag the firmware file and Drop down on the usblist2 exe And then firmware update will be started automatically 5 When upgrading ...

Page 84: ...Wired or Wireless Network connection is established Firmware file to update Upgrade Procedure 1 Open the Web browser and input IP address of machine Click Login 2 Log in Admin Mode ID admin PW sec00000 3 Select Maintenance menu and click upgrade wizard 4 18 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 85: ... browser button and press next button 5 SyncThru will check verify firmware file and compare version and press next button 6 Machine starts upgrading SyncThru will return home page after upgrading is completed Copyright 1995 2013 SAMSUNG All rights reserved 4 19 ...

Page 86: ... arrow Right arrow OK Stop on the control panel continuously 2 Press Menu 3 Select Tech Mode b Tech mode menu NOTE Some menu may not be available depending on model Depth 1 Depth 2 Depth 3 Depth 4 Send Level 9 15 12 DTMF Level High 0 15 Low 0 15 Pause Time 1 9 Tone Dial Mode Pulse 33 6 28 8 14 4 12 0 9 6 Modem Speed 4 8 10 Error Rate 5 Clear All Mem TonerLow Level 1 30 ADF Scan Platen Scan Fuser T...

Page 87: ...est Print Machine Test Scan Aging Protocol Dump Supplies Info Configuration Error Info Usage Counter ComponentCheck Report Fax Options NVM Initialize Feed Mot 100 Motor Feed Mot Slow 101 Clutch Tray1 Pickup Feed Sens 102 Sensor Width Sensor 105 Charger K MHV Bias K Dev Bias 106 Development K Dev AC K THV Bias 107 Transfer K THV Bias 109 Fuser Temp A LSU Mot1 Run EDC Mode Test Routines 110 LSU LD P...

Page 88: ...e remains below the set value You can select the rate between 5 and 10 Clear All Memory The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased NOTE Always perform a memory cle...

Page 89: ...ort Protocol Dump Protocol list shows the sequence of the CCITT group 3 T 30 protocol during the most recent sending or receiving operation Use this list to check for send and receive errors Supplies Info Supplies Information Report shows toner cartridge information such as toner remaining toner capacity toner product date etc Configuration Configuration report shows the status of the user selecta...

Page 90: ...ain a detailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON 4 24 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 91: ...curs repeatedly at a specific point in the Paper Path Open the fuser cover Jam clear Dismantle the machine and carefully inspect the region where the jam occurs Especially check if paper fragments are caught in the Fuser 4 Print the Information Page Configuration Try printing a test page from a computer If there is an error check cables and driver installation 5 Check the Print Quality Is there ar...

Page 92: ...712 Call for Service Page 4 28 M2 1110 Paper Jam inside machine Page 4 29 M2 1116 Paper jam or empty Page 4 29 M2 1317 Paper Jam inside machine Page 4 30 S2 4110 Door open Close it Page 4 31 S3 3122 Scanner Locked Page 4 32 S6 3123 Network Problem IP Conflict Page 4 33 S6 3210 Error S6 3210 Turn off then on Page 4 33 U1 2320 Error U1 2320 Turn off then on Page 4 34 U1 2330 Error U1 2330 Turn off t...

Page 93: ... C2 1150 C2 1160 Error message Prepare new toner cartridge Replace new cartridge Replace new cartridge Symptom The remaining toner cartridge is less than 10 The toner cartridge is at the end of its life Troubleshooting method Print the supply information report Check the life remaining of the toner cartridge If its life is at the end turn the machine off and replace the toner cartridge with new on...

Page 94: ... if the toner cartridge is installed If it is OK turn the machine off then on 2 If the error message is not disappear remove the toner cartridge Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge And reinstall the toner cartridge 3 If the problem persists check that the CRUM contact area is contaminated Clean it 4 If the problem persists replace the...

Page 95: ...r Refer to 4 1 3 Jam removal 3 If the jammed paper occurs continually check the followings a Check if the pick up rubber or friction pad is worn out or contaminated Clean the contaminated part or replace it b Check if the connector is connected to the feed sensor PBA correctly c Check if the actuator is assembled correctly d If the connection and actuator are OK replace the feed sensor PBA Copyrig...

Page 96: ...r Remove the jammed paper 2 Turn the machine off 3 Turn the machine on while pushing the cancel button Wait for rebooting the machine If the machine not supports fax 1 Open the top cover Remove the jammed paper 2 Entering Tech Mode Refer to Tech Mode section 3 Select Data Setup 4 Wrap Jam Clear Select Yes by Ok button and the machine is rebooted after Error Clear 4 30 Copyright 1995 2013 SAMSUNG A...

Page 97: ...eshooting method 1 Check if the top cover is closed perfectly Open and close it 2 Remove the right cover Check if the connection between the main board and SMPS HVPS board is correct 3 Check if the cover open switch on SMPS HVPS board is operated properly If it is defective replace the SMPS HVPS board Copyright 1995 2013 SAMSUNG All rights reserved 4 31 ...

Page 98: ...od 1 Check if the CIS unit moves when turning the machine off then on 2 Check if the CIS cable is connected correctly Reconnect it 3 If the CIS unit is defective replace it 4 Check if there is any defective part in the scanner Find and replace it 5 If the problem persists replace the main board 4 32 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 99: ...hange the IP address In case of DHCP or Bootp reboot the machine to receive a new IP address Error Code S6 3210 Error message Error S6 3210 Turn off then on Symptom The communication error between the main board and the wireless board has occurred Troubleshooting method 1 Check if the connection between the main board and the wireless board is normal 2 If the connection is OK replace the flat cabl...

Page 100: ...d 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated 3 After confirming continuity in the fuser connector and the problem s...

Page 101: ...ng method 1 Check if the LSU harness on the main board is connected properly picture 1 2 If it is OK check that the LSU harness on LSU board is connected properly picture 2 3 3 Check if the LSU harness is defective picture 4 5 4 If the problem persists replace the LSU 5 If the problem persists after replacing LSU replace the main board Copyright 1995 2013 SAMSUNG All rights reserved 4 35 ...

Page 102: ... open the ADF cover top Check if the ADF pick up roller is contaminated or worn out Clean or replace it 4 If the pick up roller is OK check the followings a Check if the ADF motor is working normally b Check if the connector on the ADF joint board is connected correctly 5 If the problem persists replace the ADF unit Error Code U3 4110 Error message Scanner Door Open Symptom ADF or ADF top cover is...

Page 103: ... the transfer roller 2 Vertical White Line Description White vertical voids occurs in the printed image Check and cause Solution Foreign matter stucks onto the window of internal lenses of LSU mirror Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab The life of the toner cartridge has been expired Replace the toner cartridge Some foreign substances are on ...

Page 104: ...lution If dark or blurry black spots occur periodically the rollers in the toner cartridge may be contaminated with foreign matte or paper particles Charge roller 26 7 mm interval OPC drum 62 9 mm interval Clean each voltage terminal of the Charge Developing roller and Transfer roller remove the toner particles and paper particles If faded areas or voids occur in a black image at intervals of 62 9...

Page 105: ...taminated terminal The output from the HVPS is abnormal Replace the HVPS board 6 Dark or Black page Description The printed image is dark or black Check and cause Solution Check if the high voltage terminal is contaminated Clean the high voltage terminal The charging roller is defective Replace the toner cartridge The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2013 SAMS...

Page 106: ...ransfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the toner cartridge roller due to the bad doctor blade Replace the toner cartridge 8 Background Description Light dark background appears in whole area of the printing Check and cause Solution Does recycle paper be used Use the proper papers The life of the toner cartridge has been expired Repl...

Page 107: ...gh voltage terminals The life of the toner cartridge has been expired Replace the toner cartridge The life of the transfer roller has been expired Replace the transfer roller 10 Stains on back of page Description The back of the page is stained Check and cause Solution Transfer roller is contaminated Replace the transfer roller Copyright 1995 2013 SAMSUNG All rights reserved 4 41 ...

Page 108: ...e it 12 Partial image void Description The partial void occurs in the printed page Check and cause Solution The printer is not installed on flat ground Install the printer on flat ground Print 10 sample pages for test The developer circulation in the toner cartridge is bad 1 Shake the toner cartridge 2 3 times from right to left Reinstall the toner cartridge Print 10 sample pages for test 2 If the...

Page 109: ...ecessary Pick up roller is worn out or contaminated Clean or replace the pick up roller 2 No Power Description When system power is turned on LED and LCD on the operator panel do not come on Check and cause Solution The connection between main board and OPE board is bad Reconnect or replace the harness HVPS SMPS output is abnormal Replace the HVPS SMPS board Copyright 1995 2013 SAMSUNG All rights ...

Page 110: ... µ µ º º º º µ µ µ µ k k ª ª ª ª v v w w s su u w w 16P 4P w w s su u 3P 12P TOP Cover Micro Switch 3 3V 24V 24VS 3 3V 24V FUSER Control Relay Control HVPS Control y y y y 4P 3 3V_COVER 11P SPI 10P SPI I2C y y y y y y y y 12P 5P 2P SPI 13P ª ª ª ª r r y y v v u u x x u u x x t t v v u u u u v v u u y y x x v v s sw w t t v v s sz z t t x x s sx x t t z z y y v v v v 5V 24V t t 3 3V_COVER OPEN 24VS...

Page 111: ...v w w x x y y z z v v u u v v v v v v w w v v x x v v v v w w w w v v w w x x y y w w y y v v v v v v v v x x s s x x v v w w x x y y z z v v u u v v v v v v w w v v x x v v y y v v z z v v z z v v t t v v w w x x y y z z v v w w x x y y z z v v w w x x y y z z v v u u v v w w v v w w v v ª ª ª ª ª ª ª ª x x s s x x x x s s x x v v w w x x y y z z y y w w z z y y x x w w v v v v v v u u v v v v x ...

Page 112: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 113: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 114: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 115: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 116: ...tained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and has become an industry standard Original...

Page 117: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 118: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 119: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below Copyright 1995 2013 SAMSUNG All rights reserved 6 8 ...

Page 120: ...tilated and away from direct sunlight or sources of heat cold and humidity Do not set the machine close to the edge of your desk or table Clearance space Front 326 mm enough space so that the paper tray can be removed Back 100 mm enough space for ventilation Right 100 mm enough space for ventilation Left 100 mm enough space for ventilation 6 9 Copyright 1995 2013 SAMSUNG All rights reserved ...

Page 121: ...ference Information 6 5 Document Revision List Version Date Page Description 1 00 16 Jul 2013 Release 1 01 14 Aug 2014 P 6 10 Add Document Revision List Copyright 1995 2013 SAMSUNG All rights reserved 6 10 ...

Page 122: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2013 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...