284
6. Troubleshooting
Printing problems
Condition
Possible cause
Suggested solutions
The machine does not
print.
The machine is not receiving power.
Connect the machine to the electricity supply first. If the machine has a
(
Power/
Wake Up
) button on the control, press it.
The machine is not selected as the default
machine.
Select your machine as your default machine in Windows.
Check the machine for the following:
•
The cover is not closed. Close the cover.
•
Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 99).
•
No paper is loaded. Load paper (see "Loading paper in the tray" on page 42).
•
The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 79).
•
Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 79).
If a system error occurs, contact your service representative.
The connection cable between the computer and
the machine is not connected properly.
Disconnect the machine cable and reconnect it (see "Rear view" on page 23).
The connection cable between the computer and
the machine is defective.
If possible, attach the cable to another computer that is working properly and print a job.
You can also try using a different machine cable.
The port setting is incorrect.
Check the Windows printer settings to make sure that the print job is sent to the correct
port. If the computer has more than one port, make sure that the machine is attached to
the correct one.
Summary of Contents for Xpress M267 Series
Page 3: ...3 BASIC 5 Appendix Specifications 116 Regulatory information 126 Copyright 139 ...
Page 44: ...Media and tray 44 2 Menu Overview and Basic Setup ...
Page 78: ...Redistributing toner 77 3 Maintenance 4 M2670 M2671 M2870 M2880 series 1 2 ...
Page 79: ...Redistributing toner 78 3 Maintenance 5 M2675 M2676 M2875 M2876 M2885 M2886 series 1 2 ...
Page 91: ...Cleaning the machine 90 3 Maintenance ...
Page 98: ...Clearing original document jams 97 4 Troubleshooting 2 Original paper jam inside of scanner ...
Page 101: ...Clearing paper jams 100 4 Troubleshooting 5 In the manual tray ...
Page 103: ...Clearing paper jams 102 4 Troubleshooting M2670 M2671 M2870 M2880 series 1 2 ...
Page 104: ...Clearing paper jams 103 4 Troubleshooting M2675 M2676 M2875 M2876 M2885 M2886 series 1 2 ...
Page 105: ...Clearing paper jams 104 4 Troubleshooting 7 In the exit area ...
Page 106: ...Clearing paper jams 105 4 Troubleshooting 8 In the duplex unit area ...
Page 139: ...Regulatory information 138 5 Appendix 27 China only ᆇ 䋼 ...
Page 141: ...Copyright 140 5 Appendix ...