Samsung Electronics
4-13
Troubleshooting
4-1-7 Poor PC Connection
Is there a
mobile storage device in
"My Computer"?
Does the
USB connection indicator
appear on the
LCD?
Finished
Install driver and recheck
Yes
No
Yes
Yes
In the device
manager, is there an unknown
device?
Has the
DFU NAND FORMAT
and BOOT update been
done?
No
No
Yes
No
Is formatting
occurring in Windows
Explorer?
After RESET does
the USB connect?
No
Malfunction
Yes
Yes
Yes
No
No
Is there ACCESS?
Connect USB