Warranty information
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Warranty information
STANDARD LIMITED WARRANTY
What is covered and for how long?
SAMSUNG Electronics Canada
Inc. (“SAMSUNG”) warrants to the original purchaser (“Purchaser”) that
SAMSUNG’s tablets and accessories (“Products”) are free from defects in
material and workmanship under normal use and service for the period
commencing upon the date of purchase and continuing for the following
specified period of time after that date:
Player
1 year
Batteries
1 year
Leather case 90 days
Other accessories
1 year
What is not covered?
This Limited Warranty is conditioned upon proper
use of Product by Purchaser. This Limited Warranty does not cover: (a)
defects or damage resulting from accident, misuse, abuse, neglect,
unusual physical, electrical or electromechanical stress, or modification
of any part of Product, including antenna, or cosmetic damage; (b)
equipment that has the serial number removed or made illegible; (c) any
plastic surfaces or other externally exposed parts that are scratched or
damaged due to normal use; (d) malfunctions resulting from the use of
Product in conjunction with accessories, products, or ancillary/peripheral
equipment not furnished or approved by SAMSUNG; (e) defects or
damage from improper testing, operation, maintenance, installation, or
adjustment; (f) installation, maintenance, and service of Product; or (g)
Product used or purchased outside Canada. This Limited Warranty covers
batteries only if battery capacity falls below 80 % of rated capacity or
the battery leaks, and this Limited Warranty does not cover any battery
if: (i) the battery has been charged by a battery charger not specified or
approved by SAMSUNG for charging the battery; (ii) any of the seals on
the battery are broken or show evidence of tampering.
What are SAMSUNG's obligations?
During the applicable warranty
period, SAMSUNG will repair or replace, at SAMSUNG’s sole option,
without charge to Purchaser, any defective component part of Product.
To obtain service under this Limited Warranty, Purchaser must return
Product to an authorized service facility in an adequate container for
shipping, accompanied by Purchaser’s sales receipt or comparable
substitute proof of sale showing the date of purchase, the serial number
of Product and the sellers’ name and address. To obtain assistance
on where to deliver the Product, call Samsung Customer Care at
1-800-Samsung. Upon receipt, SAMSUNG will promptly repair or replace
the defective Product. SAMSUNG may, at SAMSUNG’s sole option, use
rebuilt, reconditioned, or new parts or components when repairing any
Product or replace Product with a rebuilt, reconditioned or new Product.
Repaired/replaced leather cases, pouches and holsters will be warranted
for a period of ninety (90) days. All other repaired/replaced Products will
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