Sanden
Heat
Pump
–
Owner’s
Manual
Page
14
of
16
Warranty
Policy
Warranty Conditions
1. The Sanden Heat Pump Water Heater System must be installed in accordance with
the installation instructions supplied with the Heat Pump Water Heater System and
in accordance with all relevant statutory and local requirements of the state in which
the water heater is installed.
2. Where a failed component or Heat Pump Water Heater System is replaced under
warranty, the balance of the original warranty period will remain effective. The
replaced part or Heat Pump Water Heater System does not carry a new warranty.
3. Where the Heat Pump Water Heater System is installed outside the boundaries of a
metropolitan area as defined by Sanden or further than 25 kilometers from an
accredited service agent, the cost of transport, insurance and travelling costs
between the nearest accredited service agent's premises and the installed site shall
be the owner's responsibility.
4. Where the Heat Pump Water Heater System is installed in a position that does not
allow safe, ready access, the cost of accessing the site safely, including the cost of
additional materials handling and/or safety equipment, shall be the owner's
responsibility.
5. The warranty only applies to the Heat Pump Water Heater System and original or
genuine (company) component replacement parts and therefore does not cover any
plumbing or electrical parts supplied by the installer and not an integral part of the
Heat Pump Water Heater System. Such parts would include pressure limiting valve,
isolation valves, non-return valves, electrical switches, pumps or fuses.
6. The Heat Pump Water Heater System must be sized to supply the hot water
demand in accordance with the guidelines in the Sanden Heat Pump Water Heater
System literature.
Warranty Exclusions
1. Repair and replacement work will be carried out as set out in the Sanden Heat
Pump Water Heater System warranty. However the following exclusions may void
the warranty and may incur a service charge and/or cost of parts:
2. Accidental damage to the Heat Pump Water Heater System or any component,
including: Acts of God, failure due to misuse, incorrect installation, attempts to
repair the water heater other than by a Sanden accredited service agent or the
Sanden service department.
3. Where it is found there is nothing wrong with the Heat Pump Water Heater
System; where the complaint is related to excessive discharge from the
temperature and/or the pressure relief valve due to high water pressure; where
there is no flow of hot water due to faulty plumbing; where water leaks are related to
plumbing and not the Heat Pump Water Heater System or its components; where
there is a failure of electricity or water supplies; where the supply of electricity or
water does not comply with relevant codes or acts.
4. Where the Heat Pump Water Heater System or its component has failed directly or
indirectly as a result of excessive water pressure.
5. Overflow vent drain has not been installed or blocked or corroded
6. Where the Heat Pump has rusted as a result of a corrosive atmosphere;
7. Where the unit fails to operate as a result of ice formation in the pipe work to or from
the Heat Pump Water Heater System.
