Sanden
Heat
Pump
–
Owner’s
Manual
Page
19
of
20
cont.
7. Where the unit fails to operate or fails as a result of ice formation in the piping to or
from the Heat Pump Water Heater System.
8. Where the Heat Pump Water Heater System is located in a position that does not comply
with the Heat Pump Water Heater System installation instructions or relevant statutory
requirements, causing the need for major dismantling or removal of cupboards,
doors or walls, or use of special equipment to bring the Heat Pump Water Heater
System to floor or ground level or to a serviceable position.
9. Repair and/or replacement of the Heat Pump Water Heater System due to scale formation
above 200ppm (water hardness) in the waterways or the effects of either corrosive water or
water with a high chloride or low PH level when the water heater has been connected
to a scaling or corrosive water supply or a water supply with a high chloride or low PH
level as outlined in the Owner's Guide and Installation Manual.
10
．
Warranty service is provided to the original owner of the equipment only.
Subject to any statutory provisions to the contrary, this warranty excludes any and all claims
for damage to furniture, carpets, walls, foundations or any other consequential loss either
directly or indirectly due to leakage from the Heat Pump Water Heater System, or due to
leakage from fittings and/or pipe work of metal, plastic or other materials caused by water
temperature, poor Workmanship or other modes of failure.
11. Internet purchase
Any Sanden parts that are purchased on the internet are not eligible for the warranty term.
The parts must be purchased through Sanden certified distributors/contractors.
Warranty period
Subject to the Warranty Conditions and Exclusions stated above, your Sanden Heat Pump Water
Heater System is warranted in a Residential application as follows:
Heat pump unit
–
Sanden warrants all parts labor on the SANCO
₂
system for a period of
3 years from date of installation and a further 7 years on Parts only
excluding shipping costs. Labor costs are paid directly to the servicing
contractor per the payment cost schedule published by Sanden and
revised from time to time at Sanden’s requirement.
Tank unit
–
Sanden warrants that the tank will be free from defects for 10 years at
100% replacement, and for a further 5 years under a pro-rated scale,
culminating in warranty end after Fifteen years from date of installation
