Sangoma PBXact S-Series, User Manual

Page 1: ...1 S Series VoIP Multiline Telephone User Guide Rev 1 April 2017...

Page 2: ...ers The PBXact EcoSystem provides you with the Freedom and Flexibility to custom design business communications around your needs Sangoma S700 S500 a next generation enterprise grand IP Phone that fea...

Page 3: ...ting up a Park Button on your Phone 5 Checking Voicemail 6 How to Know a New Voicemail is Available 6 Icon and Message on Screen 6 Message Waiting Indicator MWI Light 7 Dial Tone 7 How to Check your V...

Page 4: ...Microphone 15 To Un Mute the Microphone 16 Setting Ring Volume 16 Change Volume or Mute Ringer 16 Mute the Ringer Temporarily for One Incoming Call 16 Speakerphone 16 Turning the Speakerphone On or Of...

Page 5: ...ing Into a Queue 25 Logging Out of a Queue 25 Pausing Yourself In a Queue 26 Unpausing Yourself In a Queue 26 Call Queues App 27 Viewing Details of a Queue 27 Viewing Callers Waiting in Queue 27 Manag...

Page 6: ...See 35 Transfer to Voicemail App 36 Transferring Calls to the Voicemail of Another Extension 36 Visual Voicemail App 36 Setting Up Your Voicemail 36 Press the Voicemail button 36 To Record You re Una...

Page 7: ...Available 43 Chat 43 Away 43 DND 43 Extended Away 43 Follow Me Settings UCP 43 Usage 43 Enable 43 Ring Exten First For 44 Ring Follow Me List For 44 Use Confirmation 44 Remote Announce 44 Too Late An...

Page 8: ...8 Receiving SMS Messages 46 Viewing SMS History 47 Voicemail UCP 47 Managing Voicemail Settings 48 Managing Voicemail Greetings 49...

Page 9: ...3 Meaning of Keys Meaning S300 S400 S500 S700 DND Non Phone App Handset Mode Headset Enabled...

Page 10: ...G 723 G 729AB G 726 32 DTMF In band RFC 2833 SIP INFO Full duplex hands free speakerphone with AEC VAD AGC CNG AEC PLC AJB IP PBX Features Busy Lamp Field BLF Physical Features Stand with 3 adjustable...

Page 11: ...rogrammed up to 28 various features 4 page view 8 features keys voice mail headset speaker hold mute transfer call list conference 4 context sensitive soft keys 6 navigation keys Volume control keys I...

Page 12: ...klist the number or call the number Viewing Calls 1 Press the History soft key 2 All Calls will be shown by default a Missed b Received c Dialed You can use the and left and right arrow buttons to fil...

Page 13: ...h as Name Number Mobile Number Other Number Account Ring Tone Group and Photo 1 Use the V arrow buttons to navigate and the phone keypad to enter text and numbers To cycle between the numbers letters...

Page 14: ...lect a call from the list 2 Press the Send soft key or press the checkmark button An outbound call will be placed immediately From the Call Detail Screen Press the Dial soft key or the checkmark butto...

Page 15: ...phone using the PBX End Point Manager by modifying your button layout for your Sangoma s500 or s700 Phones Go into End Point Manager in your PBX and pick on the Sangoma Brand on the left menu bar Cli...

Page 16: ...files for the phones that are using this template as mapped in Extension Mapping section of End Pint Manager and Rebuild Configs This will save your changes to the PBX Database and will also write out...

Page 17: ...feature codes setup on your PBX If you have changed your feature codes please review the wiki here on Feature Code module of your PBX 97 Access your own voicemail 98 Access your voicemail or another e...

Page 18: ...not used From the drop down menu of button Types select XML API From the Value drop down menu select REST Voicemail The Label is the name that will be shown for that button on the phone s screen By d...

Page 19: ...write out new config files for the phones that are using this template as mapped in the Extension Mapping section of End Point Manager and Rebuild Configs This will save your changes to the PBX Datab...

Page 20: ...hile you call each additional participant Note The number of available lines limits the maximum number of conference participants Splitting a Conference Call 1 Press the Split soft key during a confer...

Page 21: ...e headset button to toggle headset mode on or off If headset mode is enabled the phone s home screen will show a headset icon at the top of the screen and a Headset mode text alert at the bottom Adjus...

Page 22: ...from Headset Mode to Another Mode During a Call Headset to Handset Pick up the handset Headset to Speakerphone Press the speaker button Note If you are using the headset and press the headset button...

Page 23: ...the extension you are dialing auto answer instead of ringing Using Intercom Button to Intercom a User If you have a Intercom Button setup on your Sangoma Phone you can press it at anytime The phone wi...

Page 24: ...hange a button for Click on the Models menu tab at the top Select a model number you want to add a Intercom Button Scroll down the your first available Line Key that is not used From the Drop Down of...

Page 25: ...abase and will also write out new config file for the phones that are using this template as mapped in Extension Mapping section of End Pint Manager but the phones will need to be rebooted for it to r...

Page 26: ...erent volume levels 1 through 14 To mute the ringer press the minus button repeatedly until the mute symbol appears at the top of the screen Mute the Ringer Temporarily for One Incoming Call During an...

Page 27: ...e speakerphone and you deactivate the speakerphone you will hang up the call Automatic Activation Assuming you are not using a handset and the phone is not in headset mode If you place a call either b...

Page 28: ...ed The caller is placed on hold while you speak to or attempt to speak to the new recipient If the new recipient can accept the call you can transfer it when ready If the new recipient does not answer...

Page 29: ...dial a new recipient or press the Resume key to speak to the caller Paging Intercom Module What is the Paging Intercom used for The Paging Intercom Module is used to set up an extension number that yo...

Page 30: ...le button You could use this button to switch the phone system into override mode after hours and back to normal mode during business hours When one or more of your call flows is in override mode the...

Page 31: ...change this From here enter a number that you want calls forwarded to and press the Done button You can now see that Call Forward is enabled with the number you just defined You can press the Change b...

Page 32: ...to view From here you can choose any specific conference room to manage by using the up down arrow keys and pressing the Select soft key You can also see at a glance how many callers are in any speci...

Page 33: ...ce room from your PBX Contacts App Viewing Contact Groups Pressing the Contacts button will bring up a list of all contact groups created inside the Contact Manager module From here you can see there...

Page 34: ...ts application press the Search button Next enter in your search criteria and press Done You ll then see all of the users that start with your search criteria Complete the call or view details similar...

Page 35: ...nto queue as a dynamic agent which means you can also log out at any time X Logged in as a static agent which means you cannot log out P Logged into queue but paused Logging Into a Queue You will see...

Page 36: ...to the queue Highlighting that queue and pressing the Un Pause button will pause you Unpausing Yourself In a Queue Any queue you are logged in to in which you are currently paused will be shown with a...

Page 37: ...ueue stats as defined in the Queues module of your PBX GUI Abandoned Number of calls that were abandoned by the caller since last reset of queue stats as defined in the Queues module of your PBX GUI V...

Page 38: ...n be unpaused Any member with a can be logged out of the queue since they are a dynamic member Any member with a X cannot be logged out as they are a static agent and can only be paused or unpaused Pr...

Page 39: ...s to your extension will NOT be sent to your Follow Me Adding Phone Numbers to a Follow Me List You can edit and add any numbers you want to be dialed when activating your Follow Me Select the Group L...

Page 40: ...60 seconds Once the time is entered press the Done button Managing Confirm Calls Below Confirm Calls is not enabled Highlight this option and press the Change button to enable it When Confirm Calls i...

Page 41: ...default is your voicemail password If you do not have a voicemail box set up on your account you would use the User Password as defined in the End Point Manger Global Settings 111111 You can also opt...

Page 42: ...n active call you can press the Park button to park the caller The caller will be parked into the default parking lot for your user Presence App Viewing your Current Status Press the Presence Applicat...

Page 43: ...you can set Nothing The system will not enable DND or Follow Me and calls will route no differently than if you had no status set Follow Me The system will enable your Follow Me until you change to a...

Page 44: ...re on the time condition schedule will take over In our example the override would kick in until 5 00PM then at 5 00PM the normal schedule will keep the system in Unmatched mode since that is what the...

Page 45: ...dition that you set up until the next scheduled automatic change Once the new automatic scheduled change happens this time condition will be back on the normal schedule that you set up moving forward...

Page 46: ...elete key to delete it Press the Done key to go back to the previous Menu or Exit to exit Voicemail settings To Record You re Unavailable Greeting Arrow down to Unavailable Greeting then the Select ke...

Page 47: ...ssage was left Time of day the message was left If you press the More button additional options will appear You now see options to Toggle this voicemail from unread to read or vice versa and an option...

Page 48: ...ge Call History The Call History section allows you to see all inbound and outbound calls for your user and listen to any call recordings that are associated with that call Usage For each Call record...

Page 49: ...ge A message to be played to the caller before joining the conference Leader Wait Wait until the conference leader admin user arrives before starting the conference Talker Optimization Turns on talker...

Page 50: ...r the following Folders Inbox These are faxes that have not been viewed yet Archived These are faxes that you have viewed but not deleted Outgoing Faxes that are in progress of being sent Sent Faxes t...

Page 51: ...ur PBX Admin GUI on how to setup the Company wide Cover Sheet Either drag the documents you want to fax or use the UPLOAD DOCUMENT button You can upload 1 or more documents and as they are uploaded th...

Page 52: ...if fax is successful On Failure Only send email if the fax fails on sending after all retires have been exhausted Use Global Use the settings that is defined globally in the Fax Module in the PBX Adm...

Page 53: ...s type you can have the system enable certain modes such as Do Not Disturb or Find Me Follow Me Available When available do the following Chat When in Chat do the following Away When Away do the follo...

Page 54: ...lls is enabled Too Late Announce Message to be played to the person RECEIVING the call if the call has already been accepted before they push 1 Call Forwarding Whether or not to forward calls in a giv...

Page 55: ...tion Service This feature requires FreePBX 12 and UCP This feature requires the SIPStation module This feature requires the SMS module Enabling a User to send or receive SMS s Log in to the FreePBX UI...

Page 56: ...open a chat box Note this box will also appear if you receive a SMS while logged in You may now interact with the message as if it were any other chat Receiving SMS Messages When a user sends a TXT m...

Page 57: ...SMS box to allow you to reply to the SMS Controls View eye the history of the message Delete trash the message Voicemail UCP Managing Voicemail Messages For each extension we can see all our voicemail...

Page 58: ...e we can manage the following options for our voicemail box Pin Password The password for our voicemail box Email Address Email address if defined where to send voicemails to Play CID Play the Caller...

Page 59: ...our name and used mainly for things like the Company Directory and other modules Temp A Temp greeting when recorded will be played instead of the Unavailable or Busy greeting When you delete the greet...

Page 60: ...50 If you would like to copy your unavailable greeting to also be your busy greeting simply drag the Unavailable Greeting to the Drag Box of the Busy greeting as shown below...

Page 61: ...2 References Lewis Tony Phone Apps 27 December 2016 21 April 2017 Schilleman Mike Sangoma Phone User Guide 06 April 2016 April 2017...