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TROUBLESHOOTING GUIDE
Please make these simple checks prior to contacting you service provider. Because adjustments to the machine are not covered
under the terms of warranty, these tips can save you time and money. If you feel you are not comfortable performing trouble-shooting
suggestions, please contact your local certified service provider.
Machine will
not start
Make sure electrical cord is correctly seated in the electrical receptacle.
Check circuit breaker in electrical panel.
Product is
Soft
Do not make a consistency adjustment at this point. Always check product temperature first. Should be
between 18-21 degrees soft serve, 17-20 degree’s yogurt. If temperature is lower than listed, product is
broken down. See
Product Breakdown
in glossary section. Replace with fresh product.
Check for properly
mixed product
. Replace as necessary
If using
Re-run
product, remove product and add fresh mix.
Confirm that the
carbtube
has been installed. Product will not thicken without carbtube.
Check for dull
scraper blades
. Blades should be sharp. Replace every 6 months.
Check
Condenser
for dirt or obstructions. See Quarterly Maintenance
Confirm that the condenser fan is running.
Confirm 6” of airflow on all both sides and back of machine.
High
ambient temperature
. Recommended machine ambient temperature not to exceed 82 degrees.
Product is too
Thick
Check for properly
mixed product
.
Confirm
freezing cylinder
is not starved of product. See glossary
(Starved Cylinder)
Check product temperature. Should be between 18-21 degrees soft serve, 17-20 degree’s yogurt.
Check for missing scraper blade or stator rod. Check dasher assemblies.
Check for sticking spigot lever and or switch. If stuck in the up position, will cause unit to run continually.
Front Plate
Leaking
Confirm
front plate
o-ring is not ripped or torn. Replace if necessary. Replace seals and o-rings every six
months.
Do not lubricate
front plate
o-ring.
Confirm
spigot plunger
o-rings are not ripped or torn. Replace if necessary. Replace every six months.
Confirm spigot plunger o-rings are lubricated daily.
Tighten
front plate
knobs evenly.
Confirm
stator rod
is not worn or grooved.
Product
leaking from
the drip chute
and or drip
tube.
Rear Seal
is worn. Replace. Note: Replace seals, o-rings and gaskets every six months.
Do Not Lubricate the rubber portion of the
rear seal
The shaft of the
dasher
where the rear seal is installed must be lubricated daily.
Confirm
stator rod
is not worn or grooved.
Front plate knobs loose.
Squeaking ,
chirping
noises and or
vibration
heard.
Use properly
mixed product
. Replace as necessary.
Confirm
freezing cylinder
is not starved of product. See glossary
(Starved Cylinder)
Check lubrication
Confirm all panel screws are installed and tightened
Adjust width of drip tray bracket.
Check for dull
scraper blades
. Blades should be sharp. Replace every 6 months.
Product in
mix-pan too
warm.
Refrigerate product prior to use.
Confirm storage source of product at 40 degrees or below.
Maintain product level of ½ to ¾ full in
mix-pan
reservoir.
Mix-pan lid must be installed at all times to prevent foreign materials contaminating product and to insulate
product in the mix-pan .
Who to
contact for
service and
parts
If you do not have a local service and parts provider, contact your SaniServ Dealer/Distributor. Visit
www.saniserv.com to locate a Distributor (Sales Section) or a Service Agent (Technical Support Section).
Troubleshooting
