WARRANTY CERTIFICATE
WARRANTY
Since 01.01.95, all our appliances
comply with the EC standards
and
possess the CE labe
l.
Our warranty is for
twenty-four months
from the date mentioned on the descriptive plate, except
for asynchronous motors (consisting of a rotor and a stator) which are guaranteed for 5 years
from the manufacturing date. The warranty is strictly limited to the free replacement of any
original part acknowledged by us as being defective due to a defect or a manufacturing defect
and identified as belonging to the appliance concerned. It does not apply to damage resulting
from installation or use not complying with the instructions supplied with each appliance
(user’s
manual) or in case of an evident lack of maintenance or disrespect of the elementary electrical
safety rules. It does not apply in case of regular wear and tear. Any replacement of parts under
warranty will be realised after return of the defective part to our workshops, postage paid,
supported by a
copy of a conformity statement
in which appears the serial number of the
appliance. Every appliance is equipped with a
descriptive plate
conforming to the EC
recommendations and of which a duplicate exists in the Conformity Statement (serial number,
manufacturing date, electrical specifications, etc.). In case of serious damage judged repairable
only in our workshops, and
after prior consent from our departments
, any appliance under
guarantee is sent by the Distributor, carriage paid. In case of repairs or reconditioning of
appliances not under guarantee, the round trip transport is payable by the distributor. Parts and
labour are invoiced at the current rate (spare parts price - hourly labour cost). A prior estimate
can be provided.
Coffee grinders without original SANTOS grinding-wheels are not covered by the warranty. The
warranty, repair and repackaging conditions of espresso coffee grinders are covered by special
instructions. Our warranty does not include the payment of penalties, making good of direct or
indirect damage and in particular shortfall in earnings resulting from the non-compliance or defect
of products as SANTOS’s global responsibility is limited to the sales price of the product supplied
and the repair of defective products, if any.
In the event where a defect is revealed during the warranty period, the Distributor must, unless
otherwise agreed in writing by SANTOS, inform its customer to discontinue any use of the
defective product. Such use would waive SANTOS of any responsibility.
APPLIANCE IDENTIFICATION PLATE
SPECIMEN
For all documents not supplied with
the appliance.
Printed, Faxed and Downloaded
408120 en ma 2017.09
18/18
