Problem
The message “Service Not Available” appears.
Recommendation
Your phone can’t acquire a signal or you
are in an area that does not yet support Sprint PCS
Wireless Web services. If possible, try to find an area that
supports Sprint PCS Wireless Web services. If you continue to
receive this message, please contact Sprint PCS
Customer Care.
Problem
The message “Data Server Unavailable” appears.
Recommendation
Sprint PCS Wireless Web services are
temporarily unavailable. Please try again later. If this
problem persists, contact Sprint PCS Customer Care.
Problem
The message “IP Address Missing” appears.
Recommendation
Your phone’s factory settings have been
altered. Please contact Sprint PCS Customer Care for
assistance.
Section 15
Experiencing Sprint PCS Wireless Web 131
15
Sprint PCS
Wireless Web
Troubleshooting
If you’re having trouble using the Sprint PCS Wireless Web
Browser, use the following troubleshooting guide:
Problem
You can’t escape from a particular site.
Recommendation
Go to the Sprint PCS Wireless Web home
page by using the Navigation key to highlight the Home
softkey, then press
.
Problem
You continue to receive errors when using a
certain site.
Recommendation
Try again later. Sites are sometimes
temporarily inaccessible due to high traffic volume. If the
problem persists, there may be a problem with the site.
Problem
The Browser appears to be malfunctioning or
stops responding.
Recommendation
Reset the Browser by going to the
Browser Menu and selecting the “Restart” option. If that
doesn’t work, turn your phone off then on again. If that also
fails, try removing the battery and then replacing it.
If none of these solutions work, please contact Sprint PCS
Customer Care.
Problem
An error message says that my phone is not yet
registered for Sprint PCS Wireless Web services.
Recommendation
Sprint PCS Wireless Web services can
take longer to activate than voice services. Please try again
later. If the problem persists for more than one day, please
contact Sprint PCS Customer Care.
Section 15
130 Experiencing Sprint PCS Wireless Web
