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The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
(+1) 215.322.6063 P.
(+1) 215.322.8498 F.
www.sapling-inc.com
Troubleshooting
The master clock will not power up. What do I do?
Make sure the power cord is securely connected to the power outlet and to the back of the NTP master clock. Upon being connected to power, the
master clock should boot up instantly. There is no on/off switch.
What do I do if I cannot connect to the browser?
Verify that the IP address your attempting to access is correct. If the IP address is correct, verify that there aren’t any provisions in the firewall
preventing you from accessing it. If all else fails, try connecting via a cross-over cable.
What do I do if the GPS isn’t receiving a signal?
Check the antenna to make sure it is in an unobstructed area that is in complete view of the sky. Also, check to make sure the connections on each
end of the cable are securely tightened. Lastly, verify that there are no kinks or breaks in the supplied GPS cable.
My sync-wire system doesn’t seem to be getting the correct time. What should I do?
The clock 1 and clock 2 outputs control the sync-wire systems. Verify that the correct system is set for the designated clock circuit. Protocol details
are listed on page 24.
Why didn’t my NTP master clock change for Daylight Savings Time?
A few things could cause the NTP master clock not to change for Daylight Savings Time. The first item to check is the date to verify if it’s correct. If
the date is not correct, the clock will not change. If the date is correct, verify that the clock is set for the correct version of Daylight Savings Time.
See page 30 for more information.
Support