23
Problem Possible
Causes
Solution
The error code "Err 10" is displayed
- No values are stored in the tare
- Clear the tare memories for your
memories for your application,
application first, then clear the
and you tried to clear the lower-
clear the lower-level tare memory
level tare memory
The error code "Err 12" is displayed
- You tried to store a value in the
- Check the configuration
tare memory for applications,
although this memory has been
blocked by menu code 2 2 x
- You entered a numeric tare that
is not allowed
The error code "Err 17" is displayed
- Internal calibration is not
- Reduce the preload or select a
possible because the preload
different configuration code
setting is too high
The error code "Err 19" is displayed
- The remaining weighing capacity
- Reduce the preload or select a
available is too low because the
different configuration code
relatively high preload setting has
reduced the maximum capacity
The special code " " remains displayed
- None of the keys has been pressed
- Press any key
since the weighing platform was
switched on
The weight readout changes constantly
- instable environment (ambient
- Set up the weighing platform in a
conditions; e.g., too much Vibration different area
or exposure to excessive drafts)
- Access the "Devices" setup menu to
adapt the weighing platform to the
particular environment
- A foreign object is caught between - Remove the foreign object
the load plate and the platform frame
The readout of the weighing result is
- The weighing platform was not
- Adjust/calibrate the weighing
obviously wrong
adjusted/calibrated before weighing platform
- The weighing platform is tilted
- Level the weighing platform as
described in the instructions
lf any other errors occur, please contact your nearest Sartorius service center or your dealer
