11
Troubleshooting
Error messages are displayed for approximately 2 seconds, after which the program automatically
returns to the weighing mode.
Problem
Cause
Solution
No segments appear
– No AC power available
– Check the AC power supply
on the weight display
– AC adapter is unplugged
– Connect AC adapter to power supply
Weight display shows
– The load on the pan
– Unload the scale
“
oL
”
exceeds the scale’s capacity
Weight display shows
– The weighing pan is
– Position the weighing pan
“
UL
”
is not in place
– Contact between weighing
– Weighing pan may not come into
pan and other objects
contact with other objects
disErr
Display overload:
Reduce weighing load
Value to be output is not
displayed
calErr
– Calibration prerequisites
Unload scale
were not met, e.g.,:
Zero/tare with the
U
key
– Zero/tare
Do not calibrate until a zero readout
– Weighing pan is loaded
is displayed
appErr
Too little weight or, in the
Increase weight
case of application programs,
no sample on weighing pan
PrtErr
– Interface port locked
– Contact Sartorius Customer Service
for print function
responsible for application programs
bAL.Err
– Scale is loaded
– Unload scale before turning it on
or defective when turned on
– Contact Sartorius Customer Service
SYS.Err
– Scale is defective
– Contact Sartorius Customer Service
Max. weighing range
– Scale was turned on
– Position weighing pan
less than defined
before positioning
– Turn the scale off and on
under “Specifications“
weighing pan
again using the
Q
key
The weight readout
– Scale is not calibrated
– Calibrate scale
is obviously wrong
– Scale was not tared
– Zero/tare scale
prior to weighing
Contact your Sartorius Customer Service Center if any other error messages occur.
Summary of Contents for PMA.Economy
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