SATO ARGOX OS-200 Series, User Manual

Page 1: ...OS 214EX OS 200 Printer User Manual http www argox com service argox com Version 1 4 Date May 8 2020...

Page 2: ...arning messages to the Caution section iii 1 2 2019 12 25 Added a back view of the model with USB ONLY 4 1 3 2020 02 03 Added the OS 200 model name All Kept update the back views of OS 214EX and OS 20...

Page 3: ...he instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the use...

Page 4: ...limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such...

Page 5: ...er 16 2 4 1 Turn on your printer 16 2 4 2 Turn off your printer 17 2 4 3 Test media feed 18 2 5 Media types 19 2 6 Media sensing 20 2 6 1 Reflective sensor 20 3 Printer operation 22 3 1Printing Media...

Page 6: ...3 Media issues 49 5 4 Ribbon Problems 51 5 5 Other issues 52 6 Specifications 53 6 1 Printer 53 6 2 Media 54 6 3 Fonts Barcodes and Graphics Specification 55 6 4 Electrical and operating environment...

Page 7: ...media and solve common problems 1 1 Features Various Connectivity Options USB Device USB Host RS 232 and Ethernet Easy Operation One button design for easy control Fast Print Speed Max 6 inches sec fo...

Page 8: ...edia Hanger Media Shields Core for Ribbon Core 0 5 inch When you receive the printer open the package immediately and inspect for shipping damage If you discover any damage contact the shipping compan...

Page 9: ...3 Understand your printer 1 3 1 Front view 1 3 2 Back view For OS 214EX with USB Host Client Ethernet and RS 232 Top Cover Power LED Indicator Ready LED Indicator Feed Button Power Switch Power Jack...

Page 10: ...200 with USB Client only Caution To avoid injury be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover 1 3 3 Interior view I USB Client Power Jack Media Hanger...

Page 11: ...or view II Warning The thermal print head becomes very hot during printing Do not touch the print head or touch around it directly after printing By doing so you may get burnt Thermal Print Head Ribbo...

Page 12: ...cables Power Indicator Green light shows the power on Light off shows the power off Blinking light indicates error has occurred Ready Indicator Green shows printer is ready to operate Blinking light i...

Page 13: ...is section does not apply to direct thermal printing 1 Lift the top cover to expose the media compartment 2 Unlatch the print head module by pushing the two white release levers on the sides toward th...

Page 14: ...bbon roll pack and separate the ribbon roll and the bare core 5 Attach the edge of the ribbon on the bare core and wind it a little bit onto the core 6 Insert the ribbon roll into the supply holder Fi...

Page 15: ...e print head module and then insert the bare core into the pick up holder First snap in the left side and then the right side 8 Turn the wheel of the print head module to ensure the ribbon is tightly...

Page 16: ...until you hear a snap In order to confirm the complete and rigid fixing please visually check whether the black tenon is fully inserted into the white print head module switch that is the white print...

Page 17: ...wound and outside wound media roll can be loaded into the printer the same way In case the media roll is dirty during shipping handling or storage remove the outside length of the media It helps avoi...

Page 18: ...the media hanger 3 Insert the hanger into the hollow portion of cylinder of the media roll from right to left 4 Click the media hanger back into the media compartment Media Roll Media Hanger Media Com...

Page 19: ...eft until it leans against the media 7 Unlatch the print head module 8 Hold the print head module upright with one hand to allow the media to pass under it Lead the media through the media guides with...

Page 20: ...mplete and rigid fixing please visually check whether the black tenon is fully inserted into the white print head module switch that is the white print head module switch should be fixed onto the blac...

Page 21: ...shock 1 Make sure the power switch is set to the OFF position 2 Insert the power supply s connector into the printer power jack 3 Insert the AC power cord into the power supply 4 Plug the other end o...

Page 22: ...4 1 Turn on your printer 1 To turn on your printer turn on the Power Switch as below The I is the ON position 2 Both status lights glow solid amber for a few seconds and then LED 2 goes out while LED...

Page 23: ...your printer 1 Make sure LED 2 is off and LED 1 is solid green before turning off the printer 2 To turn off your printer turn off the Power Switch as below The O is the OFF position Caution Do not tu...

Page 24: ...OS 214EX OS 200 User Manual 18 2 4 3 Test media feed 1 Power on the printer and press the FEED button to feed a label 2 Flip the media and tear it along the edge of the top cover Feed Button...

Page 25: ...lowing table provides details about them Media Type Looks Like Description Non Continuous Media Non continuous media is the typical media for bar code printing Labels and tags are made of various mate...

Page 26: ...o has black marks or liners 2 6 Media sensing OS 214EX OS 200 printers offer one type of media sensor reflective It is used for detecting specific media types 2 6 1 Reflective sensor The reflective Se...

Page 27: ...OS 214EX OS 200 User Manual 21 Multi Columns Notch Black Mark Flip the media so the black mark side is facing down to align with the sensor...

Page 28: ...ration is performed while the printer automatically feeds the label stock for a certain length the printing motor suspends for one second and then prints out a configuration profile Release the feed b...

Page 29: ...OS 214EX OS 200 User Manual 23...

Page 30: ...umber of fonts is downloaded in RAM No of DL soft fonts HOST The number of fonts is downloaded in USB HOST H Position Adjust Move the print position horizontally Reflective Sensor Media sensor type re...

Page 31: ...s thermal transfer printing Print Length Display total print length Cut Count It counts the times the cutter cuts RS232 Protocol It lists RS 232C settings in the following order baud rate data length...

Page 32: ...eeler Offset Move the cutting line or the peeling position forward or backward The value in the angle brackets is the offset unit IP Address Display printer current IP address in The default value is...

Page 33: ...IPv6 address type of your printer There are four types NONE NORMAL EUI and ANY IPv6 Address Display printer current IPv6 address Link Local The IPv6 address that used in a network segment It is alloc...

Page 34: ...anual 28 rso 0 0 01mm See through sensor offset This is for developers to debug Font Image You can use them as the reference to check your label font TPH Test Pattern You can use them to check broken...

Page 35: ...at this step if the FEED button is pressed for 10 seconds printer will reset first feed blank labels as media calibration and then print configuration self test labels 3 Once Power indicator becomes...

Page 36: ...Port The required cable must have a nine pin D type male connector on one end which is plugged into serial port located on the back of the printer The other end of the cable connects to a serial port...

Page 37: ...printer s power socket Connect the USB cable to the USB port on the printer and on the PC 2 Turn on the printer If the printer supports Plug and Play and you have successfully connected it using a USB...

Page 38: ...OS 214EX OS 200 User Manual 32 3 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next 4 Assign the directory to keep Seagull driver and click Next...

Page 39: ...OS 214EX OS 200 User Manual 33 5 Click Finish 6 Click Yes to allow this app to make changes to your device...

Page 40: ...4EX OS 200 User Manual 34 7 Select Install printer drivers and Click Next 8 On the Seagull Driver Wizard prompt select the first radio button to Install a driver for a Plug and Play printer Then click...

Page 41: ...OS 214EX OS 200 User Manual 35 9 This driver is being installed Wait while your system is uploaded 10 After driver installation is complete click Close The driver should now be installed...

Page 42: ...wer cable into the power socket on the wall and then connect the other end of the cable to printer s power socket Connect the Parallel cable Serial cable or Ethernet cable to the proper port on the pr...

Page 43: ...OS 214EX OS 200 User Manual 37 3 Assign the directory to keep Seagull driver and click Next 4 Click Finish...

Page 44: ...OS 214EX OS 200 User Manual 38 5 Click Yes to allow this app to make changes to your device 6 Select Install printer drivers and Click Next...

Page 45: ...OS 214EX OS 200 User Manual 39 7 Make sure printer is connected to PC select Other and click Next 8 Select model emulation the following examples are based on model OS 214EX PPLB and click Next...

Page 46: ...OS 214EX OS 200 User Manual 40 9 Select the port of the printer and click Next 10 Enter Printer name i e Argox OS 214EX PPLB and select do not share this printer and click Next...

Page 47: ...OS 214EX OS 200 User Manual 41 11 Check all the data on the showing screen if it is correct click Finish 12 After the related files have been copied to your system click Finish...

Page 48: ...OS 214EX OS 200 User Manual 42 13 After driver installation is complete click Close The driver should now be installed...

Page 49: ...ore cleaning 4 1 1 Printhead It is essential to keep printhead clean if you want the best print quality We strongly recommend that you clean the printhead when you load a new media roll If the printer...

Page 50: ...he printhead again Note Printhead warranty becomes void if printhead s serial number is removed altered defected or made illegible under every circumstance 4 1 2 Media housing Use a soft cloth to clea...

Page 51: ...tly brush sensors to remove the dust away 3 Use a dry cloth to clean the residue 4 1 4 Platen roller The platen roller is also important for print quality Dirty platen roller may damage the printhead...

Page 52: ...continuously indicates printer errors To understand the problem please observe the Power and Ready LEDs and refer to the following solutions LED Indicators Power and Ready LEDs blink at the same temp...

Page 53: ...bon out Supply the ribbon roll Not applicable to direct thermal type Ribbon jam Recover the jam Ribbon sensor error Replace ribbon sensor LED Indicators Only the Power LED blinks Power LED Ready LED O...

Page 54: ...e cutter Recover the jam Occurs only when installing or setting the cutter Hardware error Call for service LED Indicators Only the Ready LED blinks Power LED Ready LED ON ON ON OFF Possible Problems S...

Page 55: ...isconnect the printer from the wall socket and connect it again The printer does not feed the media out The media is not loaded correctly See the Loading Media section to reload the media If there is...

Page 56: ...is printed The media is not loaded correctly See the Load Media section to reload the media The ribbon is not loaded correctly See the Load Ribbon section to reload the ribbon The print data might no...

Page 57: ...Tape the overlapped parts together 4 Reload both rolls into the printer The ribbon is printed out with the media The ribbon is not loaded correctly See the Load Ribbon section to reload the ribbon The...

Page 58: ...ficient USB memory Delete the files on your USB drive to free some space or replace your USB drive with an empty one The cutter is experiencing issues If there is a paper jam clear it The cutter has b...

Page 59: ...Resolution 203 dpi 8 dots mm Media Alignment Left Operation Mode Standard Continuous mode Tear off mode Optional Cutter mode Sensor Media Sensor Reflective Ribbon Sensor Print Speed 6 inches sec Max...

Page 60: ...C cULus CCC BIS BSMI RoHS KC 6 2 Media Properties Description Media Size Max Width 4 3 110mm Min Width 0 8 20mm Thickness 0 0025 0 01 0 0635 0 254mm Max roll capacity OD 5 127mm Core size 0 5 12 7mm M...

Page 61: ...k Russian Soft fonts Downloadable soft fonts by Printer Tool Ability to print any Windows True Type font easily Support scalable font Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degre...

Page 62: ...SH ITALIAN SPANISH SWEDISH and SWISS Soft fonts Downloadable soft fonts by Printer Tool Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP Binary...

Page 63: ...sum digit MSI EAN 8 Codabar Code 11 EAN 13 Plessey GS1 Data bar RSS Industrial 2 of 5 Standard 2 of 5 Logmars Soft fonts Downloadable soft fonts by Printer Tool Font size 1x1 to 10x10 Character rotati...

Page 64: ...Electrical and operating environment Properties Range Power Supply Universal Switching Power Supply Input 100V 240V 10 1 8A 50 60Hz Output 24VDC 2 4A Power Consumption 60W Temperature Operation Temper...

Page 65: ...printer 6 6 1 USB There are two common USB connectors Typically type A is found on hosts and hubs type B is found on devices and hubs The figure below shows their pinouts Type A Type B Pin Signal Des...

Page 66: ...6 2 Ethernet The Ethernet uses RJ 45 cable which is 8P8C 8 Position 8 Contact The figure below shows its pinout 1 2 3 4 5 6 7 8 Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Reserved 5 Reserved 6 Rece...

Page 67: ...ction 5 GND Ground 6 NA No Function 7 CTS Clear to Send 8 RTS Request to Send 9 NC No Connection Host DB9 Printer DB9 Signal Description Pin Pin Description Signal CD Carrier Detect 1 1 No Function NC...