SATO ARGOX OS-214EX, User Manual

Page 1: ...OS 214EX Printer User Manual http www argox com service argox com Version 1 2 Date Dec 25 2019...

Page 2: ...nges to the user manual are listed below Version Date Description Page 1 0 2018 10 23 Initial release 1 1 2019 12 11 Added a paragraph of warning messages to the Caution section iii 1 2 2019 12 25 Add...

Page 3: ...instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user w...

Page 4: ...mitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such pro...

Page 5: ...16 2 4 1 Turn on your printer 16 2 4 2 Turn off your printer 17 2 4 3 Test media feed 18 2 5 Media types 19 2 6 Media sensing 20 2 6 1 Reflective sensor 20 3 Printer operation 22 3 1PrintingMediaCali...

Page 6: ...Media issues 49 5 4 Ribbon Problems 51 5 5 Other issues 52 6 Specifications 53 6 1 Printer 53 6 2 Media 54 6 3 Fonts Barcodes and Graphics Specification 55 6 4 Electrical and operating environment 58...

Page 7: ...ia and solve common problems 1 1 Features Various Connectivity Options USB Device USB Host RS 232 and Ethernet Easy Operation One button design for easy control Fast Print Speed Max 6 inches sec for t...

Page 8: ...Hanger Media Shields Core for Ribbon Core 0 5 inch When you receive the printer open the package immediately and inspect for shipping damage If you discover any damage contact the shipping company an...

Page 9: ...1 3 Understand your printer 1 3 1 Front view 1 3 2 Back view For Model with USB Client Ethernet and RS 232 Top Cover Power LED Indicator Ready LED Indicator Feed Button Power Switch Power Jack LAN USB...

Page 10: ...Model with USB Client only Caution To avoid injury be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover 1 3 3 Interior view I Media Hanger Ribbon Pick up Holde...

Page 11: ...iew II Warning The thermal print head becomes very hot during printing Do not touch the print head or touch around it directly after printing By doing so you may get burnt Thermal Print Head Ribbon Su...

Page 12: ...les Power Indicator Green light shows the power on Light off shows the power off Blinking light indicates error has occurred Ready Indicator Green shows printer is ready to operate Blinking light indi...

Page 13: ...ection does not apply to direct thermal printing 1 Lift the top cover to expose the media compartment 2 Unlatch the print head module by pushing the two white release levers on the sides toward the re...

Page 14: ...n roll pack and separate the ribbon roll and the bare core 5 Attach the edge of the ribbon on the bare core and wind it a little bit onto the core 6 Insert the ribbon roll into the supply holder First...

Page 15: ...rint head module and then insert the bare core into the pick up holder First snap in the left side and then the right side 8 Turn the wheel of the print head module to ensure the ribbon is tightly wou...

Page 16: ...l you hear a snap In order to confirm the complete and rigid fixing please visually check whether the black tenon is fully inserted into the white print head module switch that is the white print head...

Page 17: ...und and outside wound media roll can be loaded into the printer the same way In case the media roll is dirty during shipping handling or storage remove the outside length of the media It helps avoid d...

Page 18: ...media hanger 3 Insert the hanger into the hollow portion of cylinder of the media roll from right to left 4 Click the media hanger back into the media compartment Media Roll Media Hanger Media Compar...

Page 19: ...until it leans against the media 7 Unlatch the print head module 8 Hold the print head module upright with one hand to allow the media to pass under it Lead the media through the media guides with the...

Page 20: ...ete and rigid fixing please visually check whether the black tenon is fully inserted into the white print head module switch that is the white print head module switch should be fixed onto the black t...

Page 21: ...ock 1 Make sure the power switch is set to the OFF position 2 Insert the power supply s connector into the printer power jack 3 Insert the AC power cord into the power supply 4 Plug the other end of t...

Page 22: ...Turn on your printer 1 To turn on your printer turn on the Power Switch as below The I is the ON position 2 Both status lights glow solid amber for a few seconds and then LED 2 goes out while LED 1 tu...

Page 23: ...ur printer 1 Make sure LED 2 is off and LED 1 is solid green before turning off the printer 2 To turn off your printer turn off the Power Switch as below The O is the OFF position Caution Do not turn...

Page 24: ...OS 214EX User Manual 18 2 4 3 Test media feed 1 Power on the printer and press the FEED button to feed a label 2 Flip the media and tear it along the edge of the top cover Feed Button...

Page 25: ...ing table provides details about them Media Type Looks Like Description Non Continuous Media Non continuous media is the typical media for bar code printing Labels and tags are made of various materia...

Page 26: ...o has black marks or liners 2 6 Media sensing OS 214EX printers offer one type of media sensor reflective It is used for detecting specific media types 2 6 1 Reflective sensor The reflective Sensor is...

Page 27: ...OS 214EX User Manual 21 Multi Columns Notch Black Mark Flip the media so the black mark side is facing down to align with the sensor...

Page 28: ...on is performed while the printer automatically feeds the label stock for a certain length the printing motor suspends for one second and then prints out a configuration profile Release the feed butto...

Page 29: ...OS 214EX User Manual 23...

Page 30: ...er of fonts is downloaded in RAM No of DL soft fonts HOST The number of fonts is downloaded in USB HOST H Position Adjust Move the print position horizontally Reflective Sensor Media sensor type refle...

Page 31: ...al transfer printing Print Length Display total print length Cut Count It counts the times the cutter cuts RS232 Protocol It lists RS 232C settings in the following order baud rate data length parity...

Page 32: ...er Offset Move the cutting line or the peeling position forward or backward The value in the angle brackets is the offset unit IP Address Display printer current IP address in The default value is 192...

Page 33: ...6 address type of your printer There are four types NONE NORMAL EUI and ANY IPv6 Address Display printer current IPv6 address Link Local The IPv6 address that used in a network segment It is allocated...

Page 34: ...al 28 rso 0 0 01mm See through sensor offset This is for developers to debug Font Image You can use them as the reference to check your label font TPH Test Pattern You can use them to check broken pin...

Page 35: ...this step if the FEED button is pressed for 10 seconds printer will reset first feed blank labels as media calibration and then print configuration self test labels 3 Once Power indicator becomes lit...

Page 36: ...t The required cable must have a nine pin D type male connector on one end which is plugged into serial port located on the back of the printer The other end of the cable connects to a serial port on...

Page 37: ...ter s power socket Connect the USB cable to the USB port on the printer and on the PC 2 Turn on the printer If the printer supports Plug and Play and you have successfully connected it using a USB cab...

Page 38: ...OS 214EX User Manual 32 3 Run the driver from Argox website On the prompt Windows Printer Driver select I accept and click Next 4 Assign the directory to keep Seagull driver and click Next...

Page 39: ...OS 214EX User Manual 33 5 Click Finish 6 Click Yes to allow this app to make changes to your device...

Page 40: ...214EX User Manual 34 7 Select Install printer drivers and Click Next 8 On the Seagull Driver Wizard prompt select the first radio button to Install a driver for a Plug and Play printer Then click Nex...

Page 41: ...OS 214EX User Manual 35 9 This driver is being installed Wait while your system is uploaded 10 After driver installation is complete click Close The driver should now be installed...

Page 42: ...cable into the power socket on the wall and then connect the other end of the cable to printer s power socket Connect the Parallel cable Serial cable or Ethernet cable to the proper port on the print...

Page 43: ...OS 214EX User Manual 37 3 Assign the directory to keep Seagull driver and click Next 4 Click Finish...

Page 44: ...OS 214EX User Manual 38 5 Click Yes to allow this app to make changes to your device 6 Select Install printer drivers and Click Next...

Page 45: ...OS 214EX User Manual 39 7 Make sure printer is connected to PC select Other and click Next 8 Select model emulation the following examples are based on model OS 214EX PPLB and click Next...

Page 46: ...OS 214EX User Manual 40 9 Select the port of the printer and click Next 10 Enter Printer name i e Argox OS 214EX PPLB and select do not share this printer and click Next...

Page 47: ...OS 214EX User Manual 41 11 Check all the data on the showing screen if it is correct click Finish 12 After the related files have been copied to your system click Finish...

Page 48: ...OS 214EX User Manual 42 13 After driver installation is complete click Close The driver should now be installed...

Page 49: ...cleaning 4 1 1 Printhead It is essential to keep printhead clean if you want the best print quality We strongly recommend that you clean the printhead when you load a new media roll If the printer is...

Page 50: ...rinthead again Note Printhead warranty becomes void if printhead s serial number is removed altered defected or made illegible under every circumstance 4 1 2 Media housing Use a soft cloth to clean th...

Page 51: ...brush sensors to remove the dust away 3 Use a dry cloth to clean the residue 4 1 4 Platen roller The platen roller is also important for print quality Dirty platen roller may damage the printhead Cle...

Page 52: ...ntinuously indicates printer errors To understand the problem please observe the Power and Ready LEDs and refer to the following solutions LED Indicators Power and Ready LEDs blink at the same tempo P...

Page 53: ...out Supply the ribbon roll Not applicable to direct thermal type Ribbon jam Recover the jam Ribbon sensor error Replace ribbon sensor LED Indicators Only the Power LED blinks Power LED Ready LED ON OF...

Page 54: ...tter Recover the jam Occurs only when installing or setting the cutter Hardware error Call for service LED Indicators Only the Ready LED blinks Power LED Ready LED ON ON ON OFF Possible Problems Solut...

Page 55: ...nnect the printer from the wall socket and connect it again The printer does not feed the media out The media is not loaded correctly See the Loading Media section to reload the media If there is a pa...

Page 56: ...printed The media is not loaded correctly See the Load Media section to reload the media The ribbon is not loaded correctly See the Load Ribbon section to reload the ribbon The print data might not b...

Page 57: ...the overlapped parts together 4 Reload both rolls into the printer The ribbon is printed out with the media The ribbon is not loaded correctly See the Load Ribbon section to reload the ribbon The pri...

Page 58: ...ient USB memory Delete the files on your USB drive to free some space or replace your USB drive with an empty one The cutter is experiencing issues If there is a paper jam clear it The cutter has beco...

Page 59: ...a Alignment Left Operation Mode Standard Continuous mode Tear off mode Optional Cutter mode Sensor Media Sensor Reflective Ribbon Sensor Print Speed 6 inches sec Max Print Length Max 100 2540mm Print...

Page 60: ...Properties Description Media Size Max Width 4 3 110mm Min Width 0 8 20mm Thickness 0 0025 0 01 0 0635 0 254mm Max roll capacity OD 5 127mm Core size 0 5 12 7mm Max roll capacity OD 5 109mm 1 25 4mm M...

Page 61: ...ek Russian Soft fonts Downloadable soft fonts by Print Tool Ability to print any Windows True Type font easily Support scalable font Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree...

Page 62: ...ISH ITALIAN SPANISH SWEDISH and SWISS Soft fonts Downloadable soft fonts by Print Tool Font size 1x1 to 24x24 times Character rotation 0 90 180 270 degree 4 direction rotation Graphics PCX BMP Binary...

Page 63: ...sum digit MSI EAN 8 Codabar Code 11 EAN 13 Plessey GS1 Data bar RSS Industrial 2 of 5 Standard 2 of 5 Logmars Soft fonts Downloadable soft fonts by Print Tool Font size 1x1 to 10x10 Character rotatio...

Page 64: ...Electrical and operating environment Properties Range Power Supply Universal Switching Power Supply Input 100V 240V 10 1 8A 50 60Hz Output 24VDC 2 4A Power Consumption 60W Temperature Operation Temper...

Page 65: ...printer 6 6 1 USB There are two common USB connectors Typically type A is found on hosts and hubs type B is found on devices and hubs The figure below shows their pinouts Type A Type B Pin Signal Des...

Page 66: ...6 2 Ethernet The Ethernet uses RJ 45 cable which is 8P8C 8 Position 8 Contact The figure below shows its pinout 1 2 3 4 5 6 7 8 Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Reserved 5 Reserved 6 Rece...

Page 67: ...ction 5 GND Ground 6 NA No Function 7 CTS Clear to Send 8 RTS Request to Send 9 NC No Connection Host DB9 Printer DB9 Signal Description Pin Pin Description Signal CD Carrier Detect 1 1 No Function NC...