C H A P T E R
1
Introduction
12
Contacting Customer Support
If you cannot find the information you need in this guide, contact Savi
Customer Support.
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Call 1-888-994-SAVI (North America only) or 1-408-743-8888 between
9 a.m. and 5 p.m. Pacific time.
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Send email to help@savi.com.
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Check www.savi.com/support for information.
When you contact Savi Customer Support by telephone or email, have the
following information available:
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Site location
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Incident description
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Estimated severity level of the incident
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Model number and version
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Serial number
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Computer type (Gateway, Dell, etc.) and model
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Operating system and service pack level
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Network protocol