Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to
another extension without consulting with the person
receiving the call. To do this, simply complete the
transfer before the receiving party answers the call. If
the party that you are transferring the call to does not
answer, the transferred call will ring back to your
extension.
Consultive Transfer
You also have the option to consult with the person
you are transferring the call to before you complete the
transfer. To do this, simply remain on the line until the
receiving party answers the call. After consulting with
the receiving party, you can either complete the trans-
fer or cancel the transfer to go back to the original call.
To transfer a call to another extension:
1. Connect to the call you wish to transfer (if not
already connected).
2. Press the
button
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The screen will display “Parked Call - Line …” with
the line number the call is held at on your phone.
If the zone parked call is not retrieved and left parked
for a certain amount of time, the call will come back
to the extension that parked the call.
To retrieve the zone parked call from the phone that
parked the call, press the line/call appearance button
for the line the call is held at.
To retrieve the zone parked call from a phone other
than the 480i, take the phone off-hook and dial *91
plus the park zone number. For information on how to
retrieve the zone parked call from the 480i, see the
“Picking up Calls” section of this guide.
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28
Using Your Phone
Joe Smith
101
Xfer:
Mon April 12 11:10am
-
Mary
-
John
-
Sue
Cancel-
-Pickup
-Forward
-Voice Mail
DND-
Pin-
Parked Call - Line 1
107
Mon April 12 11:10am
