Quanta series
– Hardware Manual
QUANTAHM.1.2
5. Important notices
5.1. Support
Our goal is to provide the best experience to our customers. If you have any question, comment or problem with
the use of your product, we would be glad to help you, so feel free to contact us:
EMEA:
SBG Systems S.A.S.
1, avenue Eiffel
78420 Carrières-sur-Seine
FRANCE
Phone: +33 1 80 88 43 70
Americas:
SBG Systems North America, Inc
5932 Bolsa Avenue, Suite #103
Huntington Beach, CA 92649
USA
Phone: +1 (657) 549-5807
5.2. Warranty, liability and return procedure
SBG Systems provides a warranty covering this product against any defect in materials or manufacture for a
period of two (2) years from the date of shipment. In the event that such a defect becomes obvious during the
stipulated warranty period, SBG Systems will undertake, at its sole discretion, either to repair the defective
product, bearing the cost of all parts and labor, or to replace it with an identical product.
In order to avail itself of this warranty, Customer must notify SBG Systems of the defect before expiry of the
warranty period and take all steps necessary to enable SBG Systems to proceed. Upon reception of required
information (Sensor serial number, defect description), SBG Systems will issue an RMA and will provide return
instructions. Customer shall be responsible for the packaging and the shipment of the defective product to the
repair center notified by SBG Systems, the cost of such shipment being borne by Customer.
This warranty shall not be construed as covering defects, malfunctions or damages caused by improper use or
inadequate maintenance of the product. Under no circumstances shall SBG Systems be due to provide repair or
replacement under this warranty in order a) to repair damage caused by work done by any person not representing
SBG Systems for the installation, repair or maintenance of the product; b) to repair damage caused by improper
use or connection to incompatible equipment, and specifically, the opening of the housing of the equipment under
warranty shall cause the warranty to be automatically canceled.
This warranty covers the product here under and is provided by SBG Systems in place of all and any other warranty
whether expressed or implied. SBG Systems does not guarantee the suitability of the product under warranty for
sale or any specific use.
SBG Systems' liability is limited to the repair or replacement of defective products, this being the sole remedy
open to Customer in the event the warranty becomes applicable. SBG Systems cannot be held liable for indirect,
special, subsequent or consequential damage, irrespective of whether SBG Systems has or has not received prior
notification of the risk of occurrence of such damage.
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