scandia Verdant LE, Owner'S Manual

WARRANTY

.... continued

●

if you are not a retail purchaser, or in the case of non domestic use (e.g. pubs, clubs);

●

if the pellet fire has been reinstalled in a different position or location to the original installation;

●

to claims relating to the capacity of the pellet fire to heat the desired space;

●

to any accessories or optional parts;

●

to noise caused by minor expansion, contraction or movement of parts;

●

to any initial smell due to paint or surfaces curing;

●

to changes in surface finishes as a result of ordinary use (including interior and exterior colour changes or fingerprint marks) or any 
discolouration of glass;

●

to any surface rust which may occur in transit, storage or use;  
This includes installations in close proximity to coastal areas and salt water which may cause rust to the appliance.

●

to any defect caused, or likely to have been caused, by an unsuitable environment, including but not limited to:

–

atmospheres containing chlorine or fluorine;

–

prolonged exposure to dampness or condensation; or

–

inadequate air supply or negative pressure caused by tightly sealed construction or air handling devices such as exhaust fans,     
clothes dryers or forced air furnaces.

3. 

How to make a claim

Any claim under this Warranty must be in writing to our mail or email address below.  It must be sent within the applicable warranty 
period and

must include:

●

the model number of the pellet fire;

●

the place, price and date of purchase; and

●

reasonable details of the defect, including both indoor and outdoor images of the installation if the pellet fire has been installed to 
any extent.

As part of making your claim, You must provide to us any further images or information that we reasonably request, and permit a service 
person arranged by us to inspect the pellet fire and its installation (if applicable) at a mutually convenient time during business hours.
If you do not provide the required images, or the images or details that you provide are misleading, and an inspection reveals that this 
warranty does not apply (e.g. due to one of the exclusions above) then we may charge you for the relevant site visit at our applicable rates.
If the pellet fire has not been installed, then at any time we may require that you return the pellet fire to the original place of purchase 
(and collect it from there once the replacement or repair is complete) at your cost.

REGISTER ONLINE

Register your product warranty online by visiting: 

www.scandiastoves.com.au/warranty

Your data will be used by Scandia to provide you with 
information about your purchase upon request.

REGISTER BY MAIL

Alternatively, please complete the attached warranty 
card within 30 days of installation and return to:

Scandia Group Pty Ltd.
58 Access Way, Carrum Downs  
Victoria, Australia, 3201.

REGISTER YOUR PRODUCT

Scandia Heating (Aust) Pty Ltd

+61 3 8579 5900 

www.scandiastoves.com.au

H

ead Office

58 Access Way,
Carrum Downs VIC 3201
Australia

23