USBCam2 User Guide
B1051061 Rev. A
33
Appendix C. Troubleshooting Tips
C-1. Introduction
In the event you experience a problem with the USBCam2, refer to
the table of troubleshooting tips found on this page. If the problem
persists, please contact your local distributor of Sirona Dental
products.
In the United States, customers can contact the Patterson
Technology Center at 877-498-6505. Outside the United States,
please contact the authorized dealer for Sirona Dental products in
your country or region.
C-2. Troubleshooting Table
Item Description
Corrective
Action
1
Camera LEDs illuminate and remain on
immediately after connecting USB cable,
whether software is running or not.
This is normal camera operation. To turn off LEDs,
press the Power button on the camera, or place the
camera in its handpiece.
2
Camera turns on and off intermittently.
Check USB cable connection at camera and at PC
connectors.
3
Cannot select 640 x 480 output size in
Video Format dialog box.
Camera is not connected to High-Speed USB 2.0
port. Reconnect camera to appropriate port.
4
Spots are visible on video image.
Check camera lens for spots and follow the
instructions in the Handpiece and Lens cleaning
section of this document (Section 5.4). Also check
the “fit” of the camera sheath over the lens. A
camera sheath should be on tight enough so that
there are no wrinkles across the lens section.
5
Extraoral images appear grainy or blurry.
Camera is strictly intended for intraoral use.
6
Camera options are missing from the
DirectShow Video dialog box.
Camera driver was not installed correctly.
Disconnect camera from USB cable, uninstall
USBCam2 driver, and follow the instructions in
Section 2.
7
Corrupted video image is displayed when
using the camera with an Ultra Port USB
2.0 PCI card, ALI chipset.
Replace the USB card with one that is compatible
with the camera.
8
Momentary blip occurs recurrently during
video exam.
Change to a different USB port.
9
Image appears nearly completely red
during video exam.
Toggle between Fixed Balance/Auto White
Balance options in the Camera properties dialog
box.