19 • Schlage • AD-200 user guide
Troubleshooting
Problem
Possible cause
Solution
The lock beeper does
not sound and the
keypad does not light
when the Schlage
button is pressed.
The reader may not be
properly seated into the
front escutcheon.
The reader connector may
have bent pins.
The through door ribbon
cable may not be properly
plugged in.
The battery or wired
power may be improperly
connected.
The batteries may be
inserted with incorrect
polarity.
Check that the reader is fully seated
into the front escutcheon.
Check that there are no bent pins in
the reader connector.
Check that the through door ribbon
cable is plugged in correctly. The red
wire should be on the left and not
pinched in the door.
Check that the battery or wired power
is connected correctly.
Check that the batteries are inserted in
the correct polarity.
Refer to the installation instructions
that came with the AD-200/AD-201
lock, or this user guide for details on
the above mentioned procedures.
The reader is not
working.
The Smart card is not
reading.
The magnetic swipe
card is not reading
correctly (no beeps
or blinks).
The through hole ribbon
cable may be pinched.
The Smart card default of
the card reader may not be
correct for the Smart card.
The “Mag Track in Use”
default for all Magnetic
Card Credential Readers
is “Track2”. The magnetic
swipe card data may be on
Track1 or Track3.
Check that the through hole ribbon
cable is not pinched.
Change the Smart card format using
the SUS. Select AD-200/AD-201 “Lock
Properties”, “Reader” tab, and “Smart
cards in use”.
Use the SUS to change “Mag Track
in Use”. Select AD-200/AD-201 “Lock
Properties”, “Reader” tab, and “MAG
Card Track selection”.
Refer to the installation instructions
that came with the AD-200/AD-201
lock, or the SUS user guide for details
on the above mentioned procedures.
Wired remote release
feature is not working.
The lock may not be
compatible with remote
release.
The hardware or firmware
version may not be
compatible with remote
release.
The lock’s inside cover
may not be properly or
completely installed.
The remote release switch
may not be functioning
correctly.
Wired remote release is available only
on the AD-200 storeroom function.
Wired remote release is compatible
with hardware version F or higher, and
with locks programmed with AD-200
version 2.45.1 firmware or higher.
Check that the inside cover is
completely and properly installed.
Check that the switch closes and
delivers less than 5 ohms resistance
when activated.
