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12

Troubleshooting

Problem

Possible Cause

Action

Lever droops, is slow, or fails to fully 

return to horizontal position.

• Spring cage is backward.

• Spring cage is assembled incorrectly.

• Remove the lever and reassemble with the spring 

cage arrow in the direction of lever down rotation, 

see page 3 (sectional) or 6 (escutcheon).

No beeps or blinks when battery 

pack is connected.

• No power.

• Improper plug connection.

• Pinched wires or bent connector pins.

• Reversed battery or dead battery.

• Check batteries are inserted correctly.

• Check all wiring and connectors (battery 

connector, two connectors on back of inside trim).

• Check that the new battery voltage is 6 Volts DC 

or more.

Batteries are hot.

• Wires are pinched or shorted.

• A battery is reversed.

• Look for pinched and shorted wires.

• Replace all batteries with a new set of 4 AA 

alkaline batteries. Hot batteries will soon start 

leaking.

• Make sure the battery polarity is per the battery 

pack markings. Measure the new battery voltage 

as 6 Volts DC or more to confirm proper insertion.

Fails POST. There are no three 

green LED blinks and beeps at the 

end of power up, just three red LED 

blinks with beeps.

• Motor not connected.

• Battery voltage low.

• Ribbon cables are not connected.

• Inspect for cut or pinched through door wires.

• Check wires connections on the back of the inside 

escutcheon, the wires on the top of mortise case 

motor connection, and the wires on the bottom of 

lock case switch connections.

• Measure battery voltage, the voltage must be 

over 6 Volts DC with new batteries and have the 

correct insertion polarity.

Fails POST with three red blinks and 

the LE is unlocked.

• 

Motor failed to lock with first power up, LE 

outside lever stayed unlocked.

• Check motor wire connection on the top of the 

lock mortise case.

• Check motor wire plug up on the back of the 

inside trim.

• Look for connector pins that might be bent or 

broken, check for cut or broken wire.

After power up the outside lever is 

not secure and the inside lever is 

locked, will not turn.

• The mortise case handing is incorrect.

• The mortise case handing screw and RX module 

must be positioned to the inside of the door. See 

step A1 on page 2.

Unable to connect to the device with 

ENGAGE mobile Bluetooth. 

Don’t see the expected “Schlage 

Lock” in the nearby list.

• Must be in FDR mode to see "Schlage 

Lock."

• The battery cover must be installed to avoid 

Tamper Mode before Bluetooth will work.

• Press “+” in the ENGAGE mobile app. FDR 

locks are found in "+" ADD before they are 

commissioned.

• Tighten the lock battery cover.

• Turn and release the inside lever of the lock. In 

FDR mode it will beep with each turn.

• If the lock is in Construction Mode, FDR it to reset 

for commissioning.

• To refresh the "ADD" list in the app, swipe your 

finger down the "+" screen.

Cannot do a Factory Default Reset 

(FDR). There were no three beeps 

with the inside lever.

• RX switch has wrong handing.

• RX cable is disconnected or pins are bent on 

back of inside escutcheon.

• Wire is cut on the RX cable.

• Check and correctly hand the mortise case RX 

switch. The handing screw and RX switch must 

both be on the inside of the mortise. See step A3 

on page 2.

• Disassemble and inspect the ribbon cable on the 

back of the inside trim.

• Repair or replace the mortise lock RX switch 

module assembly.

Programmed credentials that once 

worked are now denied.

• 

Activation dates conflict because the lock 

has the wrong time and date. The lock time 

and date can be wrong after a long period of 

no power.

• Set the real time clock by connecting with 

ENGAGE app. If the lock is connected to Wi-Fi, a 

Wi-Fi call in by the lock also sets the correct lock 

time and date.

• Check the battery connections and install new 

batteries if necessary before setting the correct 

time and date.

Summary of Contents for LE

Page 1: ...This is a printable pdf document For Smartphone friendly interactive version tap or click here ...

Page 2: ...in box Needle nose pliers Optional Drill with 3 8 drill bit Tamper proof Torx drivers Door preparation Contact Product Support at 1 877 671 7011 IMPORTANT NOTES All images shown in the manual show RH installation Do NOT use impact driver to install product Install and test lock with door open to avoid being locked out NOTICE Notices indicate a condition that may cause equipment or property damage ...

Page 3: ...NSIDE of the door Image shows RH installation Handing screw Microswitch RX module A2 Reinstall the handing screw onto the inside of door then reinstall RX module with the microswitch also on the inside of the door A3 Rotate the latch 180 if necessary 180 Pull B Install strike DPS strike box Strike 10 136 shown Magnet for non deadbolt models only Deadbolt LEMD models will not have a DPS magnet C De...

Page 4: ...pull the cable through the hole CAUTION Start screws but don t fully tighten until Step 12 INTERIOR Hole 2 Install lever spindle on the exterior side of the door Install spring on lever spindle EXTERIOR 3 Install spring cage into lever Use pliers carefully to install mounting posts to avoid damage Fully tighten mounting posts on screws IMPORTANT Arrows in direction of lever down rotation 4 Install...

Page 5: ...d mounting plate Arrow on the mounting plate faces in direction of lever down rotation INTERIOR NOTICE Arrows in direction of lever down rotation 8 Install the inside rose and lever included in box 9 Connect the cables to the inside assembly There are two cables that need to be connected Cable slack should be folded downward 10 Deadbolt LEMD Only Align driver bar into the chassis Thumbturn should ...

Page 6: ...e battery cable Install four 4 AA batteries into the battery holder Tuck the cable behind the tab in the escutcheon After holder is installed tuck cable behind tab 15 Install the battery cover and tighten the screw 15a Optional Install security screw and washer Remove standard screw and washer and replace with security screw and washer 16 Continue to User Guide Go to page 9 for information for pro...

Page 7: ...ntly pull the cable through the hole NOTICE Start screws but don t fully tighten until Step 9 INTERIOR Hole 2 Install lever spindle on the exterior side of the door Install spring on lever spindle EXTERIOR 3 Install mounting posts and spring cage Arrows on the spring cage points in direction of lever down rotation Use pliers to carefully install mounting posts to avoid damage NOTICE Arrows in dire...

Page 8: ...rotation INTERIOR 7 Connect the cables to the inside assembly There are two cables that need to be connected Cable slack should be folded downward For deadbolt only Align driver bar into the chassis Thumbturn must be vertical when deadbolt is retracted 8 Install the inside assembly Actual Size 2 mounting screws Actual Size bottom screw Phillips or T 25 security screw Black finish 9 Fully tighten t...

Page 9: ...tcheon After holder is installed tuck cable behind tab 12 Install the battery cover and tighten the screw 12a Optional Install security screw and washer Remove standard screw and washer and replace with security screw and washer 13 Install the inside lever included in box 14 Continue to User Guide Go to page 9 for information for programming your lock ...

Page 10: ...Standalone Construction Access Mode 2b Present credential to enroll for access The LED will blink green five times and beep if successful 2c To enroll more credentials repeat steps 2a and 2b 3 Remove user construction credentials The only way to remove credentials from Standalone Construction Access Mode is to perform a Factory Default Reset FDR on the lock and re enter Standalone Construction Acc...

Page 11: ...o use to enroll the credential any commissioned LE series lock can be used as an enrollment reader 7 When the Credentials detail screen displays present the credential to the reader You will have 10 seconds to present the credential The mobile app will show that the credential was received and it will be given a name based on the order it was added to the user record for example Credential 1 Crede...

Page 12: ...ount A Press and hold the FDR button for five seconds The LED will blink green two times and beep two times B Turn the inside lever three times within 20 seconds LED will blink red and lock will beep with each turn C Reinstall battery cover then use the app to capture your lock Turn the inside lever The LE will communicate on BLE looking for your mobile device for two minutes after each lever turn...

Page 13: ... case Check motor wire plug up on the back of the inside trim Look for connector pins that might be bent or broken check for cut or broken wire After power up the outside lever is not secure and the inside lever is locked will not turn The mortise case handing is incorrect The mortise case handing screw and RX module must be positioned to the inside of the door See step A1 on page 2 Unable to conn...

Page 14: ...quipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Radiation Exposure Statement To comply with FCC IC RF exposure requirements for mobile transmitting devices this transmi...

Page 15: ... Applications Web et Mobiles ENGAGEMC Busque Allegion ENGAGE en el Apple App Store o Google Play Store para descargar la aplicación Navegue hasta portal allegionengage com para acceder a su cuenta en línea Cherchez Allegion ENGAGE dans l App Store d Apple ou Google Play pour télécharger l application Rendez vous sur portal allegionengage com afin d accéder à votre compte en ligne Servicio al clien...

Page 16: ...elle d un lecteur électrique monté au mur AVISO Las precauciones indican una condición que puede causar solo daños a los equipos o a los bienes materiales MISE EN GARDE Les mises en garde indiquent des situations pouvant entraîner des dommages aux biens ou au matériel uniquement A Ajuste la orientación de la puerta si es necesario Ajustez le sens d ouverture de la porte au besoin RX solicitud de s...

Page 17: ...interruptor de posición de la puerta y el imán Modèles à pêne dormant LEMD seulement Montez l aimant et le commutateur de position de la porte Alimente los cables del conector en el interruptor de posición de la puerta en el agujero en ángulo largo en la puerta Enchufe el conector en el chasis No empuje el interruptor hasta el tope deje un poco de holgura hasta que el chasis está instalado después...

Page 18: ...pe 12 INTERIOR INTÉRIEUR Agujero Trou 2 Instale el husillo de la palanca en el lado exterior de la puerta Posez la tige de commande du levier depuis l extérieur de la porte Instale el resorte en el husillo de la palanca Montez le ressort sur la tige de commande du levier EXTERIOR EXTÉRIEUR 3 Instale la jaula de resorte en la palanca Installez la cage à ressorts sur le levier Utilice los alicates c...

Page 19: ...ción de rotación de la palanca hacia abajo La flèche sur la plaque de montage indique le sens de rotation du levier lorsque celui ci est abaissé INTERIOR INTÉRIEUR AVISO Las flechas en la dirección de la rotación de la palanca hacia abajo MISE EN GARDE Les flèches indiquent le sens de rotation du levier lorsque celui ci est abaissé 8 Instale la rosa interior y la palanca Installez la rosette et le...

Page 20: ... cable por detrás de la pestaña en el rosetón Insérez quatre 4 piles AA dans le porte piles Repliez le câble derrière la patte dans l écusson Una vez instalado el compartimento coloque el cable detrás de la pestaña Une fois le porte piles monté repliez le câble derrière la patte 15 Instale la tapa de las pilas y apriete el tornillo Montez le couvercle pour piles et serrez la vis 15a Opcional Insta...

Page 21: ...TERIOR INTÉRIEUR Agujero Trou 2 Instale el husillo de la palanca en el lado exterior de la puerta Posez la tige de commande du levier depuis l extérieur de la porte Instale el resorte en el husillo de la palanca Montez le ressort sur la tige de commande du levier EXTERIOR EXTÉRIEUR 3 Instale los anclajes de montaje y la jaula de resortes Installez les supports de montage et la cage à ressorts Las ...

Page 22: ...que le sens de rotation du levier lorsque celui ci est abaissé INTERIOR INTÉRIEUR AVISO Las flechas en la dirección de la rotación de la palanca hacia abajo MISE EN GARDE Les flèches indiquent le sens de rotation du levier lorsque celui ci est abaissé 7 Conecte los cables al interior del conjunto Branchez les câbles sur l assemblage intérieur Hay dos cables que deben conectarse Il y a deux câbles ...

Page 23: ...rrière la patte dans l écusson Una vez instalado el compartimento coloque el cable detrás de la pestaña Une fois le porte piles monté repliez le câble derrière la patte 12 Instale la tapa de las pilas y apriete el tornillo Montez le couvercle pour piles et serrez la vis 12a Opcional Instale el tornillo y la arandela de seguridad En option Posez la vis et la rondelle de sécurité Retire el tornillo ...

Page 24: ...tras la traba permanezca en el Modo de acceso Independiente de Construcción Aucune vérification n est faite lorsque la serrure est en mode d accès autonome directeur L L Una vez que está habilitado el Modo Independiente de acceso de Construcción requiere un reinicio a la configuración de fábrica para salir de este modo y permitir la puesta en funcionamiento con la aplicación L L Une fois activé il...

Page 25: ... 4 4 ou plus récent Registre una nueva cuenta de ENGAGE Se requiere una cuenta para usar las herramientas web basadas en la nube y móviles de la aplicación ENGAGE Regístrese para obtener una cuenta ENGAGE en la aplicación móvil seleccionando el botón Create an Account Crear cuenta en la pantalla de inicio de sesión También puede registrarse en una nueva cuenta en la web en https portal allegioneng...

Page 26: ...esde el menú Connect Conectar iOS o Connect to Locks Conectar a las cerraduras Android Votre serrure sans fil LE peut être connectée à votre réseau Wi Fi pour recevoir automatiquement des mises à jour nocturnes du nuage ENGAGE Avant de configurer les paramètres de la connexion Wi Fi de votre serrure demandez à votre administrateur de réseau le SSID le type de sécurité le mot de passe et dans le ca...

Page 27: ...désactive tous les identifiants à l exception des identifiants Pass Through Passage et Freeze Maintien Présentez un identifiant Freeze Maintien pour ramener la serrure à l état normal One Time Use Uso único Permite solo un acceso Normal por cerradura asignada One Time Use Utilisation unique Permet un seul accès Normal par serrure assignée Delete with Alarm Eliminar con alarma Deniega el acceso a l...

Page 28: ... menu 2 Seleccione la cerradura deseada Sélectionnez la serrure désirée 3 En Lock Audits Auditorías de cerraduras seleccione Display Activity Mostrar actividad Sous Lock Audits Analyses de la serrure sélectionnez Display Activity Afficher l activité L L Para ver la información básica relacionada con el historial de acceso use la vista de Activity Actividades Para ver los resultados de la prueba in...

Page 29: ...oceso FDR Appuyez sur le bouton FDR réinitialisation aux paramètres par défaut à 3 reprises pour enclencher le processus de mise à jour La cerradura no realizará el proceso modo seguro si la secuencia anterior no se completa en 10 segundos Si les opérations décrites précédemment ne s effectuent pas dans une période de 10 secondes le processus de mise à jour ne pourra pas s accomplir Guía del indic...

Page 30: ...icadores LED de color rojo que parpadean y la LE está desbloqueada El motor no logra cerrar con el primer encendido la palanca exterior LE permanece desbloqueada Compruebe la conexión de cables del motor en la parte superior de la caja de embutir de la cerradura Compruebe el enchufe de la conexión del cable de motor en la parte posterior de la moldura interior Busque clavijas del conector que podr...

Page 31: ...ón del lectura se detiene con las pilas bajas 4 6 voltios de CC o menos Las credenciales deberán presentarse a mano directamente sobre el logotipo de Schlage en la parte central delantera del lector Coloque la tarjeta en el plástico de la cerradura Evite la interferencia de elementos de amarre billeteras o monederos Dépannage Para español vaya a la página 29 Problème Cause possible Action Le levie...

Page 32: ...sultez l étape A1 à la page 16 Démontez et inspectez le câble plat à l arrière du chant intérieur Réparez ou remplacez l assemblage module commutateur RX de la serrure Les identifiants programmés qui fonctionnaient auparavant sont maintenant refusés Les dates d activation sont en conflit car l heure et la date de la serrure sont incorrectes L heure et la date de la serrure peuvent être fausses en ...

Page 33: ...pas installé et utilisé selon les instructions il peut causer de l interférence nuisible à la radiocommunication Toutefois il n y a aucune garantie que le brouillage ne se produira pas dans une installation quelconque Si cet équipement cause du brouillage à la réception d un appareil radio ou d une télévision ce qu on peut établir lorsqu on met l équipement en marche et qu on le met hors tension n...

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