Troubleshooting
7
Troubleshooting
Problem
Solution
Solution
Device is not recognized by my
computer
Unplug device from PC and plug it
back in
Unplug device from USB port and plug
into a different USB port
Device not programming cards
Verify that the device is in programmer
mode the LED indicator should be
AMBER.
Verify cards are XceedID Proximity
credentials (Device will not program
other vendors credentials)
Device has hung and is non-
responsive
Reset the device by unplugging the
USB cable and plugging it back in, the
SW Interface will need to closed and
restarted as well.
The pause button has been hit but
the device appears to be in stuck in
programmer mode
Device has received a program
command already; it will program 1
more card after hitting pause before it
actually pauses.
Disclaimers and Warranty
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Warranty: Limited lifetime against defective workmanship and materials
FCC Compliance
The FCC requires the following statement: This device uses radio frequency energy and has been tested and complies
with the limits of FCC testing. Changes, modifications, or disregard of proper instillation and instructions not expressly
approved by XceedID, and is strictly prohibited by the FCC and could void the user’s authority to operate this equipment.
Contact Information
XceedID Corporation
500 Golden Ridge Road
Building 1, Suite 160
Golden, CO 80401
Phone: (877)-671-7011
Fax: (866)-954-1779
http://www.xceedid.com/
