15
ENGLISH
PROBLEM
SOUNDS
LIGHTS
SOLUTION
After entering a User
Code to unlock the
lock, the yellow dot is
flashing and there is a
delay before unlock.
Several
beeps
Outside
yellow dot
flashing
Battery is low and should be replaced. See
Replacing the Batteries
on page 5.
Inside Schlage Button is
flashing but no alarm is
sounding.
—
Inside
Schlage
Button
flashes
every 5
seconds
3 Red when Outside
Schlage Button is
pressed.
—
3 Red
Battery is critical and must be replaced.
See
Replacing the Batteries
on page
5.
Pressing Outside
Schlage button when
deadbolt is unlocked
does not cause
deadbolt to relock.
—
—
The Lock & Leave feature is not enabled.
See
Enable/Disable Lock & Leave
on
page 7.
If you do not want to enable Lock &
Leave, then enter a valid User Code to
lock the door.
Deadbolt will not
extend or retract as
expected.
1 long
beep
1 Red
Adjust bolt/frame alignment. Browse to
answers.schlage.com
for help.
Deadbolt requires two
attempts to lock or
unlock.
—
Green
Deadbolt/frame alignment is marginal.
Adjust door/frame for best operation.
Browse to
answers.schlage.com
for help.
Alarm will not sound.
—
—
Turn on Alarm.
Alarm sounds too
frequently/ false alarm,
or not frequently
enough.
Alarm
—
Sensitivity level is too high (at 1 or 2)
or too low (at 4 or 5) and should be
adjusted. See
Adjusting the Sensitivity
Level
on page 9.
The tamper alert is not
sounding.
—
—
There is a 60-second delay before device
alarms to allow you to exit and lock the
door. See
Alarm Setting Descriptions
on page 8.
NEXIA services are not
available.
—
—
The lock has not been properly enrolled
into a bridge. See
Nexia™ Home
Intelligence Functions
on page 12.
EMERGENCY KEY OVERRIDE
Emergency Key Override can be used when the battery is
completely dead, or when no valid User Code is known.
Insert key and rotate to unlock, just like any lock. See
Replacing the Batteries
on page 5.
This lock may be rekeyed to match other locks in a
residence. Contact a locksmith for assistance.
TROUBLESHOOTING
