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6. Guarantee.
The two-year statutory guarantee period shall apply for all products. This
begins with the delivery or handover of the goods. Should a verifiable
material or manufacturing fault occur within this time period, we shall, after
carriage paid return to us, view the indicated damage and, if applicable,
either repair or deliver a new product at our discretion.
7. Troubleshooting.
Telescopic lifting column of the
tram.
cannot be moved upwards or
downwards:
• Ensure that the cover of the battery pack box is closed (see
Point 3.2
)
• Ensure that all electric cables are undamaged
• Check whether the battery pack display is green
• Otherwise please contact your specialist dealer (see
Point 9.5
)
tram.
emits a signal when lowering the telescopic lifting column:
A control system continuously monitors the force transferred from the drive
during the lowering process of the
tram.
during use. The system automati-
cally stops the drive as soon as an excessive increase in the force to be
applied is perceived. The telescopic lifting column is then immediately lif-
ted a little. If, for example, the body support system is pressed onto the hips
or upper thighs, a clear beep will sound and the drive will be stopped. This
beep will only cease after the operating switch is released. This system is
highly sensitive, and may occasionally emit a false alarm. This is in parti-
cular the case if the transfer and mobility aid is cold or has not been used
for a longer period of time. If it is clearly a false alarm, briefly interrupt the
activation of the operating switch and continue with the lowering process.
The battery pack is not charging:
1. Ensure that the battery pack contacts are undamaged
2. Check the charger mains connector
3. Otherwise please contact your specialist dealer (see
Point 9.5
)
The display of the scales cannot be switched on:
1. Make sure that all batteries are inserted correctly (see
Point 3.6
)
2. The battery packs may be empty. Please insert a new set of battery
packs (see
Point 3.6
)
3. Otherwise please contact your specialist dealer (see
Point 9.5
)
Please contact your specialist dealer immediately in the event of any unusual
noises (see Point 9.5)