Troubleshooting
03.00 | EGI | Assembly and Operating Manual | en | 1396645
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7 Troubleshooting
NOTE
• For information on error codes, see Software manual "EGI with
PROFINET, EtherCAT or EtherNet/IP interface".
• For information on LEDs, see chapter
7.1 Communication malfunction
Possible cause
Corrective action
The connection between the product and
web server or PLC was interrupted
Check bus cable for correct connection.
Check bus cable for damage and replace if
necessary.
Values are saved in EEPROM but not
activated
Restart product after writing.
OR: Before saving, stop the product using
fast stop.
IMPORTANT! New values are not saved in
EEPROM if the product is under control or
in motion.
7.2 Product moves in a jerky fashion, is sluggish or blocked
Possible cause
Corrective action
Product is overloaded
Check load situation, e.g. maximum
permissible finger weight, maximum
permissible finger length, load data of the
base jaws.
Check product, contact SCHUNK Service if
necessary.
Voltage supply malfunction
Check the power output of the power supply
unit.
Check power cable line and cable cross
sections (high loss of voltage possible with
24 VDC power supply).
Check power cable line for shorts and cable
breakage.
Sporadic breaks in communication
Check bus connection.
Dirt deposits on product (increasing
sluggishness)
Clean product.
Moisture in the product (oil, cutting fluid,
cleaning agent)
Clean product.
Check for appropriate IP class.
Mechanical defect
Check product and replace if necessary.
