Page 20
Page 20
Page 20
CLEANING & MAINTENANCE
Page 20
Calling the Technical Assistance Service
Hotline
In the event that the failure is not due to the
faults mentioned in Trouble Shooting, contact
Schweigen’s Customer Service Team.
In Australia,
Customer Service 1300 829 066
In New Zealand,
Customer Service 0800 200 510
Lodging an Online Service Request
In the event that failure is not due to reason(s)
listed in the Troubleshooting section, you can lodge
an Online Service Request.
To lodge an Online Service Request, visit our
website www.schweigen.com.au/pages/support/
servicewarranty and click on the link to download
the service request form.
A Service Request will require the following
information:
• The purchase date.
• The appliance model number and type,
e.g. Gas Cooktop.
• The serial number or batch number — located on
the sticker under the cooktop, on the cover of
the User Manual or included separately with the
User Manual.
• A copy of the purchase receipt (without a receipt
our service request cannot be processed)
FAULTY INSTALLATION
It is not the responsibility of Schweigen to rectify
any incorrect installations. A service call out fee
will be charged for any Schweigen technician
that attends a call, whereby it is established that
the fault is due to an incorrect installation or
non-manufacturing fault. Should the appliance
be installed insuch a way that the service agent
is unable to gain access to the appliance, the
person/s who own the premises where the
appliance resides – will be responsible to provide
access to the appliance at their expense.
