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8.
Troubleshooting
Faulty Installation
It is not the responsibility of Schweigen to rectify any incorrect installations. A service call out fee
will be charged for any Schweigen technician that attends a call, whereby it is established that
the fault is due to an incorrect installation or non-manufacturing fault. Should the appliance be
installed in such a way that the service agent is unable to gain access to the appliance, the person/s
who own the premises or the property where the appliance resides — will be responsible to provide
access to the appliance at their expense.
Service
Lodging an Online Service Request
In the event that the failure is not due to the faults mentioned in the Troubleshooting section, you can
lodge an online Service Request. To lodge an online Service Request, visit our website
www.schweigen.
com.au/service-and-warranty
and click on the link and complete the service request form.
A service request will require the following information:
• The purchase date
• The rangehood model and motor type
(eg. Isodrive
®
650)
• The serial number or batch number (this number is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt your service request cannot be processed).
Alternatively, you can call Customer Service:
Australia
1300 881 693
New Zealand
0800 200 510
