Troubleshooting
Basic Post Assembly Troubleshooting
Problem
No display/partial display/elliptical will not turn on.
Solutions
a. Make sure the Elliptical is plugged into a functioning wall outlet. Plug another appliance (like a lamp) into the outlet
to test it for proper functionality.
b. Examine the power connection at the front of the unit. The connection should look attached and have no damage.
Contact Customer Service if you find visible signs of damage.
c. Examine console mast wire for damage. All wires should be intact. If any are damaged contact Customer Service for
assistance.
d. Examine the console mast wire connections at console and at base of console mast. Make sure connectors click
tightly together.
e. Examine the console Display screen for damage. Contact Customer Service if you find visible signs of damage.
f. Contact Customer Service if problems continue.
Problem
Unit operates but Contact Heart Rate (HR) is not displayed.
Solutions
Refer to the "Using the Heart Rate (HR) Sensors" section in this manual.
Note:
Sensors may have difficulties with dried out or calloused hands. Use a heart rate monitor conductive cream, such
as Buh-Bump™ cream to help the contact between your hands and the Sensors. Conductive cream is available at
large fitness stores, medical stores, or online.
a. Keep hands centered on the HR Sensors. Your hands must be kept still while keeping equal pressure to each Sensor.
b. Check the HR wire plug on the back of the console. Plug should be fully connected.
c. Contact Customer Service if problems continue.
Problem
Unit wobbles and/or does not sit level.
Solutions
a. Examine the Leveler Bolts at the front of unit. You can turn the Leveler Bolts in or out to make the machine level.
b. Tighten the locknut on the Leveler Bolts when you finish making adjustments. This prevents the bolts from becoming
loose again.
c. Examine the surface below the machine if you cannot adjust the Leveler Bolts. Adjustment may not be possible for
extremely uneven surfaces. Move unit to a level area.
Problem
You hear a "clunk" sound during operation, or unit is difficult to pedal.
Solutions
a. Examine all pivot point connections. Make sure all hardware is fully tightened and there are no cross-threaded
connections.
b. Contact Customer Service if problems continue.
Owner’s Manual
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