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What is not covered by your warranty?
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Costs associated with diagnosing the problem. S-A will not pay cable operator or other service-related expenses or reimburse the
customer for expenses pertaining to the diagnosis of the set-top or network related problems.
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Customer instruction. (Your User’s Guide clearly describes how to install, adjust, and operate your set-top.)
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Signal reception problems not caused by your set-top.
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Improper installation, maintenance or handling, storage, transportation, testing, repair or related adjustments. (Do not open the
cover of this set-top. If you open the cover, your warranty will be void.)
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Damage from misuse or neglect.
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A set-top with a trade name or logo other than S-A’s.
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A set-top that has been modified or incorporated into other products.
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A set-top that has been used for institutional, rental, or other commercial purposes.
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A set-top purchased, serviced, or operated outside the U.S.A.
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Cosmetic problems or defects resulting from normal wear and tear under ordinary use, which do not affect the performance or use of
the set-top.
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Acts of God, such as, but not limited to, lightning damage.
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Damage caused by external electrical fault or electrical surges.
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Damage to or loss of any programs or data, or the costs of recovering such programs or data.
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Repairs that do not involve defective materials or workmanship are not covered by this warranty.
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Costs for the removal, installation, and/or re-installation of any equipment on a customer’s premise.
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Accessories not originally included with the Explorer 3170HD set-top.
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Units or parts which have been lost or discarded by you.
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Batteries for remote control units.
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Loss of programming.
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A set-top that does not work with your local cable operator’s network
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Any other cause outside of normal usage parameters.
What additional provisions should I be aware of?
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Because it is impossible for us to know the purposes for which you acquired this set-top or the uses to which you will put this set-
top, you assume full responsibility for the selection of the set-top and for its installation and use. While every reasonable effort has
been made to ensure that you will receive a set-top that you can use and enjoy, S-A does not warrant that the functions of the set-
top will meet your requirements or that the operation of the set-top will be uninterrupted or error-free. S-A is not responsible for
problems caused by changes in the operating characteristics of the software you are using, or for problems in the interaction of the
set-top with any other software or hardware, including your TV. Your local cable company may download software onto your set-
top. S-A does not license or warrant such software to you.
How does state law relate to this warranty?
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This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Disclaimer and Limitation of Remedy
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ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE DURATION
OF THIS LIMITED WARRANTY. NO PERSON, AGENT, DISTRIBUTOR, DEALER OR COMPANY IS AUTHORIZED TO
CHANGE, MODIFY OR EXTEND THE TERMS OF THESE WARRANTIES IN ANY MANNER WHATSOEVER. SOME
STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
•
IF THE PRODUCT DOES NOT PERFORM AS WARRANTED, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE
REPAIR OR REPLACEMENT. IN NO EVENT SHALL S-A, OR ANY DEALER, DISTRIBUTOR OR AUTHORIZED
SERVICE PROVIDER BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE SET-TOP.
THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT OR
INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS, LOST DATA, OR OTHER SPECIAL, INCIDENTAL,
EXEMPLARY OR CONSEQUENTIAL DAMAGES, WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE,
OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF S-A, OR ANY
DEALER, DISTRIBUTOR OR AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR OF ANY CLAIM BY ANY OTHER PARTY. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
THIS WARRANTY IS GOVERNED BY THE LAWS OF THE STATE OF GEORGIA,
EXCLUDING ITS CONFLICT OF LAWS RULES.
SCIENTIFIC-ATLANTA, INC.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044
USA
Toll-Free Phone number: 1-866-212-2141
