SCIFIT • Scientific Solutions for Fitness • SCIFIT • Scientific Solutions for Fitness • SCIFIT
Warranty Policy and Service Procedures
10.5
Return of Parts
SCIFIT is committed to continual improvement in the equipment we market. In order to
meet this commitment, the rapid return of defective parts is essential. The examination of
the parts by our engineering department leads to changes that insure the same problem
does not re-occur. Thank you in advance for your assistance!
When requested by SCIFIT, defective parts must be returned to the SCIFIT factory within
20 days of receipt of replacement part. Otherwise SCIFIT will expect payment on the parts
invoice net 30 days.
Please follow these three easy steps for returning parts.
Step 1
Keep the box and packing material in which the new parts arrived.
Step 2
A UPS prepaid Return Label will be in the parts box for only those parts that need to be
returned. If no prepaid Return Label is enclosed contact SCIFIT Product Support at 1-800-
745-1373. When ALL of the parts are received and inspected at the factory, a credit will be
issued for the original parts invoiced. Attention service companies - labor invoices will
NOT be paid until the defective parts are returned to the factory.
Step 3
Wrap the defective part, place it in the box and affix the Return Label for safe return.
Service Labor
Where applicable, the SCIFIT product support personnel will arrange a local field service
technician to provide field support. Every effort will be made to schedule service during 48
business hours (8 hours per business day) following notification of a problem or as soon
as repair parts are available to the field service technician. Where possible, parts will be
supplied in advance of the field service technicians so that the product is repaired with one
call.
Purchased Parts
All purchased parts will carry a 12 month warranty. Refer to Purchased parts shipments and
installation for more details.
This Limited Commercial Warranty supercedes the limited commercial warranty printed
in the “Users Operation Manual” for all SCIFIT Systems, Inc. products.
If you have questions or require additional information, please contact SCIFIT Systems,
Inc. at service@scifit.com
