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1. A Note from the CEO

Thank you for purchasing a UbiDuo 2, the next generation UbiDuo 2, the World’s Most 
Ubiquitous Communication Device for people who are deaf, hard of hearing, and 
hearing who interact with each other face-to-face every day.  It is not only for the deaf 
and hard of hearing but also for those who have communication barriers. The UbiDuo 2 
has opened the door for many people and has given them a sense of freedom and 
independence like nothing else. With the UbiDuo 2, you’ll be able to communicate 
directly, without an interpreter and without writing notes back and forth on paper or 
reading lips, anywhere anytime and most importantly be able to interact with each other 
directly without barriers.

For those of you who have purchased a UbiDuo 2 to better serve clients or employees 
who are deaf or hard of hearing, congratulations. The UbiDuo 2 empowers the deaf & 
hard of hearing employees to interact with hearing co-workers and managers in addition 
to interpreters.  While there may be some situations like staff meetings or workshops in 
which an interpreter might be necessary, you now will be able to hold impromptu 
conversations, quick training sessions, or meetings without worrying about the 
interpreter not being available. 

Please remember, though, the UbiDuo 2 is designed specifically for face-to-face 
communication. We hope that every worker who is deaf or hard of hearing in America 
will have a UbiDuo 2 on their desk or in their work area so that they, too, can experience 
the kind of spontaneous conversations that hearing people engage in every day.

We’d love to hear your feedback about the UbiDuo 2, whether you’re a person who is 
deaf or hard of hearing using it in personal or professional settings, or whether you’re a 
business owner who bought a UbiDuo 2 for an employee who is deaf or hard of hearing. 
We’d love to hear from agencies who have recommended the UbiDuo 2 to clients who 
are deaf or who interact with the deaf. More information about how to contact us is 
included later in this manual.

Communicating freely,

Jason Curry
CEO & Co-Founder

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Summary of Contents for UbiDuo 2

Page 1: ...UbiDuo 2 User Manual ...

Page 2: ...e radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encoura...

Page 3: ...reen Font and Color 7 1 Family 8 2 Style 8 3 Point 8 4 Font Color 8 5 Background 8 6 Accept 8 7 Sample Window 8 iii Exiting the Split Screen Chat 8 b Settings 9 i Brightness 9 ii Split Screen Options 10 1 Scenario 10 2 Format 10 3 Order 10 iii Fonts Colors 10 iv In Range 10 Inviting Other UbiDuo 2 Units to Chat 10 Holding a Three Way or Four Way Conversation 12 No Units in Range 12 v Time Date 13 ...

Page 4: ...tions 15 ii Transferring a Saved Conversation to a Computer 16 iii Deleting a Saved Conversation 16 6 Keyboard 17 a Keyboard Function Layout 17 b Function Keys 17 7 Features for People with Low Vision 18 a Screen Brightness 18 b Screen Font 18 8 Charging the Batteries 19 9 Updating the UbiOS Software 19 10 Customer Assistance 21 11 Warranty Information 22 ...

Page 5: ...ers and managers in addition to interpreters While there may be some situations like staff meetings or workshops in which an interpreter might be necessary you now will be able to hold impromptu conversations quick training sessions or meetings without worrying about the interpreter not being available Please remember though the UbiDuo 2 is designed specifically for face to face communication We h...

Page 6: ... way Do not let cords touch hot surfaces and where possible do not let cords hang over the edge of a table desk or counter The use of accessories not recommended by the manufacturer may cause fire electric shock or injury The UbiDuo 2 is designed and manufactured to be rugged and durable however it should still be treated with the same care one would give to a laptop computer Do not drop it do not...

Page 7: ... two halves of the UbiDuo 2 without damaging the internal parts always lay the UbiDuo 2 flat preferably on a hard surface such as a desk or table Then grasp the two J hook metal hinges and pull them away from each other See the illustrations below RIGHT WAY 3 ...

Page 8: ...install firmware upgrades HDMI Port Allows attachment of an external monitor or projector for easy viewing or to communicate with a group of people Micro USB Charging Port Used to charge the UbiDuo 2 batteries with the supplied Y cable and power adapter On select models this port is also used along with the Y cable to provide a wired connection between the two halves in environments where a wirele...

Page 9: ...Main Menu screen is displayed On this screen you ll see several indicators and icons including the current date and time the auto link indicator which provides a visual confirmation that one half of the UbiDuo 2 is connected to another half a charging indicator which is displayed when the half is plugged into an electrical outlet a battery indicator which shows the charge remaining three main icon...

Page 10: ...n icon at the top right of the screen a Split Screen This function allows both users to communicate simultaneously with each other and is the reason for the UbiDuo 2 s existence When a key is pressed on one half of the UbiDuo 2 its corresponding character is immediately transmitted to the second half and displayed on its screen This gives each user the ability to type and read simultaneously witho...

Page 11: ...To review your own chat use the up down right and left arrow keys to scroll throughout the conversation To review your chat partner s side of the conversation press the Tab key to switch to your chat partner s window then use the up and down arrow keys to scroll up and down through the conversation Press the Tab key again to toggle back to your own chat window ii Changing the Split Screen Font and...

Page 12: ...he font sizes until the desired one is indicated The available font sizes range from 12 to 72 points Font Color Tap the Font Color bar on the screen to cycle through the available colors until the desired one is indicated or press the Tab key to highlight the Font Color bar and then press Enter to cycle through the available colors until the desired one is indicated Background Tap the Background b...

Page 13: ...ttings screen tap the Settings icon or press the Tab key until the Settings icon on the Main Menu is highlighted and then press Enter i Brightness The Brightness setting controls the brightness of the screen s backlight There are two ways to change the Brightness setting The first is to use your finger to slide the brightness adjuster left or right on the screen The second is to use the left and r...

Page 14: ... settings tap the Fonts Colors icon or press the Tab key until the Fonts Colors icon is highlighted and press Enter Refer to Changing the Split Screen Font and Color section on page 6 for further details iv In Range The In Range functionality lets you detect whether other UbiDuo 2 units are within a 300 foot perimeter of your UbiDuo 2 While you can view a list of these other units on your device t...

Page 15: ... to join your chat session Always accept chat requests Sets your UbiDuo 2 to always accept a chat request from another device Select as dedicated chat partner Use this option if you want to set a different UbiDuo half as your Dedicated Chat Partner DCP Cancel Exit from the menu without saving any changes This is what the Chat Request looks like to the invited user who can either accept or reject t...

Page 16: ...o engage in a single conversation To invite additional UbiDuo 2 units to join your chat simply follow the same procedure for inviting another UbiDuo 2 as described above When those additional units accept your invitation the screen will divide into three or four parts as follows No Units in Range If there are no other UbiDuo 2 units within a 300 feet range the list of available units will be blank...

Page 17: ...he desired setting is displayed When done tap the Accept bar to save any changes or Cancel to abandon the changes Or press the Tab key until the Accept bar is highlighted and then presses Enter NOTE Don t forget to change the time and date on the other half of the UbiDuo 2 as well vi UbiID To set the ID of the current half of the UbiDuo 2 tap the UbiID icon on the screen or press the Tab key to hi...

Page 18: ...led and locked out for additional security This option is available only on the high security UbiDuo Please call us for more information on high security UbiDuo Allow Chat Save If your security policy does not allow for Chat Save this option can be disabled here This option is available only on the high security UbiDuo Please call us for more information on high security UbiDuo Start in Split Scre...

Page 19: ...pied to a USB flash drive for transfer to a computer for printing or archiving i Viewing Saved Conversations When you save a conversation you can only read it on the half of the UbiDuo 2 you used during the conversation At the Main Menu use the Tab key or arrow keys to highlight the Saved icon in the lower right hand corner and press Enter This will open a dialogue box asking if you want to Save t...

Page 20: ...mputer from the menu When you open that window you should see the E drive Double click on the E icon to open the drive You should see a Log file in the dialog box as shown Double click on the Log file to open it Any conversations you have saved will be in the Log file saved as txt files Double click on the txt file you want to save to open it then click the File menu in the top left side of the bo...

Page 21: ...with the function keys the Shift key the Control Ctrl key the Function Fn and the Alt key a Keyboard Function Layout b Function Keys F1 Help Menu F2 Smiley Face F3 Sad Face F4 Shocked Face F5 Question Puzzled F6 Teasing Face F7 Sick Face F8 Angry Face F9 Secret Zipped F10 Cool Face F11 Wink F12 Love Fn F1 Help Menu Fn F2 Reverse Color Polarity Fn F3 View Chat Partners In Range Fn F4 Ends 3 or 4 Wa...

Page 22: ...rightness can sometimes improve readability To adjust the brightness setting press Esc until the Main Menu is displayed then tap the Settings icon or use the Tab key to select it and then press Enter When the Settings Menu is displayed tap the Brightness icon or use the Tab key to select it and then press Enter Then adjust the brightness to suit your preference b Font The screen font size can be a...

Page 23: ...free software updates from the day of purchase After that period expires a service agreement may be purchased to obtain further software updates NOTE You will need a formatted USB flash drive not provided to download software to your UbiDuo 2 NOTE Any conversations you have saved will be deleted when you download software to the UbiDuo 2 Before updating your software any saved conversations that y...

Page 24: ...ght it and then press Enter The UbiDuo 2 will then copy the contents of the firmware bin file into its memory You will see a progress bar in the middle of the screen when that progress bar reaches the far right side the upgrade process is complete and the Administrator menu will be displayed You may now press the power button to turn off the UbiDuo Once it is off remove the USB flash drive Press t...

Page 25: ...ort by calling us at any of the numbers below Toll free 866 505 7008 voice or 866 505 7001 TTY 816 527 8339 Videophone In the Kansas City area 816 350 7008 voice or 816 350 7001 TTY Representatives are available Monday through Friday 8 a m to 5 p m Central time You can email us with your question or issue at support scomm com 21 ...

Page 26: ... any other cause beyond sComm s reasonable control Items specifically excluded from this warranty and which will not be replaced or repaired free of charge include batteries and similar components subject to wear or burnout through normal use The remedies set forth herein are conditioned upon the Customer notifying sComm of a breach of the warranty within the warranty period and upon the Customer ...

Page 27: ...ng 1 866 505 7008 or through our website at www sComm com DISCLAIMER OF WARRANTIES The Limited Warranty that appears above is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations if any created by any advertising documentation packaging or other communications Except for the Limited Warranty and to the maximum extent permitted by appl...

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