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© Sealevel Systems, Inc.
2106 Manual | SL9094 8/2022
Appendix B – Troubleshooting
The adapter should provide years of trouble-free service. However, in the event that it appears to be
functioning incorrectly, the following tips can eliminate most common problems without the need to call
Technical Support.
Ensure that the Sealevel Systems SeaCOM software has been installed on the machine, so that the
necessary files are in place to complete the installation. To confirm installation, click on the Windows ‘Start’
button and then select ‘All Programs’. You should see the ‘SeaCOM’ program folder listed.
Check to make sure that USB support is enabled and functioning properly in the operating system. The
presence of the ‘Universal Serial Bus controllers’ listing in Device Manager will confirm that USB support is
enabled in Windows 98, ME, 2000, XP, Vista ™and Windows 7 operating systems.
Locate the COM ports for your device in Device Manager (described under ‘
Verifying Installation
’ in the
Installation and Configuration section of this manual).
Troubleshooting/Verification for Asynchronous Serial Products
1.
Once you have confirmed that the serial adapter COM ports are listed in Device Manager,
use the
to verify communications. Detailed help is included in the
WinSSD utility.
2.
Set the adapters Electrical Interface for either RS-232 or RS-422.
3.
If you have a loopback plug, put it on the adapter connector. If you do not have a loopback
plug, you can use female jumper wires to make the connection to verify the functionality.
4.
RS-232 requires pins 2 (Receive) & 3 (Transmit) to be jumpered as shown in this graphic:
