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4.0 Warranty Processing Procedures
NOTE: The customer is responsible for returning the product(s) with all of the pertinent original accessories included. Sealoc will
not repair or replace product(s) without the pertinent accessories.
4.1 How to Process Your Warranty
Should you have a need to process a warranty, please follow these steps.
Remember, Sealoc will not warranty a product(s) that
had not been registered within 90 days of the date of purchase.
1.
Contact us at 1-972-525-9800, or email
. You must provide the following;
a.
A copy of your original receipt
b.
A detailed description of issues with the product(s)
c.
A minimum of 3 pictures showing the issue with the product(s). The pictures must include the following:
i.
A picture of where and how the product is installed. The picture must be taken from at least ten
steps away so that Sealoc can adequately see where and how the product(s) were originally
installed.
ii.
A picture of the product(s) “framed up” within the picture. Bring the product(s) into the complete
view of the camera / phone.
iii.
A close-up photo of the issue that you are experiencing.
2.
You will be issued an RMA #, along with an address to send the unit back to us.
3.
Return shipping steps
a.
The product(s) must be returned in its original box with all its contents and accessories enclosed. If the
original box and packing materials is not available, the customer is responsible for packaging the product(s)
in such a way that they will not be damaged during shipping.
b.
The product(s) must be shipped via FedEx, UPS or common carrier.
c.
We strongly recommend that you insure the shipment for the full replacement value of the product(s).
Sealoc is NOT responsible for damage that may have happened during shipping.
d.
Sealoc will not repair or replace a product(s) until it has arrived and been inspected as per the warranty terms
and conditions of the warranty.
NOTE:
If the product(s) arrived damaged, the receipt of the product(s) will be rejected. You will be required to file a claim with
your shipping company for damages. The replacement TV cannot be sent out until the shipping carrier pays for the claim.
5.0 Warranty Registration Process
Sealoc requires registration of your product so that we can adequately track the product(s) that have been sold and installed.
Sealoc offers two convenient ways to register your product(s);
1)
You can point your favorite internet browser to:
www.sealoctx.com/register-your-tv
and fill in the appropriate fields.
2)
You can use the form directly below and mail your for to;
Sealoc, Inc.
C/O Warranty Department
192 Industrial Blvd, Suite 112
McKinney, TX 75069
