CQ7-A30
CQ7-A30 - Rev. First Edition: 1.0 - Last Edition: 2.0 - Author: S.B. - Reviewed by G.G. Copyright © 2016 SECO S.r.l.
7
1.2
Information and assistance
What do I have to do if the product is faulty?
SECO S.r.l. offers the following services:
SECO website: visit
to receive the latest information on the product. In most cases it is possible to find useful information to solve the
problem.
SECO Sales Representative: the Sales Rep can help to determine the exact cause of the problem and search for the best solution.
SECO Help-Desk: contact SECO Technical Assistance. A technician is at disposal to understand the exact origin of the problem and suggest the correct
solution.
Fax (+39) 0575 340434
Repair centre: it is possible to send the faulty product to the SECO Repair Centre. In this case, follow this procedure:
o
Returned items must be accompanied by a RMA Number. Items sent without the RMA number will be not accepted.
o
Returned items must be shipped in an appropriate package. SECO is not responsible for damages caused by accidental drop, improper usage, or
customer neglect.
Note: Please have the following information before requesting for technical assistance:
-
Name and serial number of the product;
-
Description of Customer
’
s peripheral connections;
-
Description of Customer
’
s software (operating system, version, application software, etc.);
-
A complete description of the problem;
-
The exact words of every kind of error message encountered.
1.3
RMA number request
To request a RMA number, please visit SECO
’
s web-site. On the home page, please select
“
RMA Online
”
and follow the procedure described.
A RMA Number will be released within 1 working day (only for on-line RMA requests).
