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Appendix
FAQ
Symptom
Checking Method
No video display
Reboot this test monitor.
Check the connected cable status. Video may not be displayed, depending on
the damage or length of the cable.
Check the battery. There may be some problems with power.
Check the connected camera status.
Viewer
Check the camera resolution. The supported resolution depends on video signal
type.
IP
Check the connected LAN cable status. There may be some problems with the
video, depending on the damage of the cable or interference.
Check the cable type. There may be some problems with the product operation,
depending on cable types.
Check the WI-FI status if connected wirelessly. The video may not be displayed if
the strength of the signal is weak or the signal dies frequently.
Check the networking settings. If setting value is different such as the camera IP
address, subnet mask and gate way, the video may not be displayed.
Check the network settings of this product. The IP range of the IP camera and
this product should be same to check the video.
Check if ‘Use Ethernet’ is marked in Monitor Settings. It must be marked all the
time for using IP App.
Check the status of connected network devices such as routers, Hubs, etc. There
may be some problems with the network settings.
Check if the camera supports ONVIF. This product supports ONVIF protocol
cameras.
Check the supported camera codecs. This product supports H.264, JPEG codec.
Check the camera network mode. This product does not support DHCP server
and is available for connection in manual IP.
Check the termination resistor status. The signal size depends on the
termination resistor settings.
