Segway InfoKey, Manual

FAQ

          19

FAQ

Why can’t my InfoKey be read, programmed, or changed?

  • Try a different InfoKey to make sure there is no problem  

    with the key itself.

  • Make sure the programming fixture is connected to the USB 

    port on the PC that you installed it on and recognized by the  
    Programming Tool software. 

  • Is the light ring around the top of the programming fixture 

    coming on when the InfoKey is pressed into place? If not,  

    the programming fixture may not be getting power. Try a 

    different USB port. Note: If you switch to another USB port,  

    you may be prompted to search for drivers for the InfoKey 

    programmer hardware.  Follow the on-screen prompts and  

    allow Windows to search the PC for the appropriate drivers.
  • If you are getting an error message on the screen, follow the

    instructions given to correct the issue.

Why can’t I log into the InfoKey Programming Tool 

Software?

  • Make sure you have registered the Programming Tool with 

    Segway.

  • Double-check your ID and password. Both are case- 
    sensitive and must be entered exactly as shown.

Why won’t the InfoKey Application install or run?

  • If prompted, make sure you have downloaded and installed  
    the Microsoft .NET 3.5 Runtime Environment from 

http://www.microsoft.com/downloads/

.

  • Verify that your PC is running Microsoft Windows XP  
    Professional, with at least Service Pack 2. Microsoft Vista is  

    not supported at this time.

Why am I being prompted for updates?

  • The InfoKey Programming Tool software automatically  

    checks for updates from Segway. If you are prompted to  

    install a new version, follow the prompts to install the latest  
    version of the software. 

how can I request a copy of the InfoKey ID card for a 

particular serial number?

  • You can request a new or duplicate ID card by contacting  
    Segway Technical Support at (603) 222-6150 and provide  

    your dealer name and InfoKey programmer user name. A  
    card reproduction charge may apply.

What if the light ring around the InfoKey programmer’s 

top goes out or gets dim when I press the InfoKey into 

place for programming?

  • Remove the InfoKey and try re-inserting it into the   
    programming fixture.
  • Make sure the InfoKey and programming fixture are dry and  

    free from dust or other contaminants that can interfere  
    with the connection.

  • Your PC’s USB port may not be capable of supplying  
    enough power to the InfoKey programmer. In this event,  

    you can purchase a powered USB adapter, or try switching  
    the programmer to another USB port. Note: If you switch  
    to another USB port, you may be prompted to search for  

    drivers for the InfoKey programmer hardware. Follow the  
    on-screen prompts and allow Windows to search the PC for  
    the appropriate drivers.
  • If the problem persists, contact Segway Technical Support  

    at (603) 222-6150.