If a problem occurs...
38 | RS 5200
If a problem occurs that is not listed in the above table or if the prob-
lem cannot be solved with the proposed solutions, visit the RS 5200
product page at www.sennheiser.com. There you will find a current
list of frequently asked questions (FAQ).
You may also contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennhe-
iser.com/service-support
Sound only on
one ear
The balance is misadjusted.
Adjust the balance.
The audio cable is not properly con-
nected.
Check the audio plug connection.
The TV has only a mono headphone
socket
Use an adapter (mono to stereo jack
socket) to connect the transmitter to
the TV.
–
Sound is dis-
torted
The audio cable is defective.
Replace the audio cable.
–
The signal of the audio source is
distorted.
Reduce the volume of the audio
source.
–
The volume on the stethoset
receiver is adjusted too high
Reduce the volume on the stethoset
receiver.
You hear echos
when using the
stethoset
receiver with a
TV
Some TVs can adjust a delay or
latency of the audio signal for the
digital audio output.
Check the audio output settings of
your TV and set the latency to “0”.
–
Ear pads made of open foam is
being used
Reduce the volume of the TV speaker
or use closed ear pads (memory foam
or silicone).
The battery
status display
goes off
The battery status display is set so
that it goes off after 30 seconds.
Set the battery status display so that it
is permanently displayed.
More than one stethoset receiver is
currently connected to the trans-
mitter.
This function is only possible when
only one stethoset receiver/receiver is
connected to the transmitter.
–
2 beeps during
operation
The rechargeable battery is almost
empty.
Recharge the rechargeable battery.
The operating
time decreases
The rechargeable battery is
exhausted.
Have the rechargeable battery
replaced by an authorized Sennheiser
service partner.
A hearing profile
or the balance
cannot be acti-
vated or
changed
The hearing profile and balance
protection is activated.
Deactivate the hearing profile and bal-
ance protection.
More than one stethoset receiver/
receiver is currently connected to
the transmitter.
This function is only possible when
only one stethoset receiver/receiver is
connected to the transmitter.
–
The stethoset
receiver does
not connect to
the transmitter
The stethoset receiver is not paired
with the transmitter.
Pair the stethoset receiver with the
transmitter.
The distance to the transmitter is
too large.
Reduce the distance between the ste-
thoset receiver and the transmitter.
–
4 stethoset receivers are currently
connected to the transmitter
Up to 4 stethoset receivers can be
simultaneously used with the trans-
mitter.
–
Problem
Possible cause
Possible solution
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