17
Englis
h
Troubleshooting
If the device
does not
turn on:
• Make sure that the power supply is
plugged properly into the device
and the electrical outlet.
• Make sure the power outlet has power.
If the device
does not
trigger a pulse:
• Verify there is full contact between the
device and your skin. The trigger button
will activate a pulse only when the
device is in full contact with the skin.
• Verify that the area you are trying to
treat is not too small, curved or bony.
The entire treatment window should
touch the treatment area. Pulling the
skin flat can help to achieve this.
• If the skin tone identified by the skin tone
and contact sensor is too dark, the flash
activation will be blocked, and the status
indicator will turn “momentarily” red.
In case of
general error:
• Reset the device by unplugging the power
cord from the electrical outlet on the wall,
wait 10 seconds and then reconnect it. Then
try turning on the device after resetting.
• In case of a pulse delay after
Repositioning the device on a different
treatment area, you should consider
performing the treatment in a cooler
environment. The device may pulse at
a slower rate in a warm environment.
• In case of dirt or debris on the treatment
window , you should clean the treatment
window according to the cleaning
section. If you can't get the area clean,
contact our customer service.
If the problem is not solved, please contact our customer service.
