The REALTOR® Lockbox
The REALTOR® Lockbox Owner’s Guide
Owner’s Guide •
41
How to Borrow a LockBox
If your Association uses
NXT
series lockboxes with firmware version 22.22 or greater, an Agent can borrow a
lockbox from their team members or their Broker. When team members borrow a lockbox, the lockbox will
adopt the codes and settings from their
Agent Default Lockbox Settings
window. This means the lockbox
will use their contractor codes, do not disturb code, etc. Team members can also generate 1 day codes and
dynamic call before showing codes (CBS codes) for the lockboxes they borrow.
There are two ways a team member can borrow a lockbox:
•
Keypad Function
: a team member can insert their SentriCard® into a lockbox and enter
FUNC + 6 + 2 + ENT
. This tells the lockbox to load the team member's codes and settings.
When the lockbox displays the
READY
light, the team member has borrowed the lockbox.
After a team member borrows a lockbox, they must renew their SentriCard®. The lockbox
will continue to use the team member's codes and settings until the lockbox owner or the
team member uses
FUNC + 6 + 5 + ENT
to clear the team member's codes and settings
from the lockbox. After you clear the team member's codes and settings, the lockbox will
return to using the lockbox owner's codes and settings. In addition, if you remove the
shackle more than 24 hours after borrowing a lockbox, the lockbox will return to using the
lockbox owner's codes and settings. Removing the shackle will always cause the lockbox to
return to using the owner's codes and settings. Regardless of the setting in the
Auto Reset
to Defaults After Shackle Release
check box on the
Agent Default Lockbox Settings
window.
•
Loan Lockbox on FUNC 2
: Agents and team members can use
Loan Lockbox on FUNC
2
: Agents and team members can use FUNC + 2 and the listing's MLS number to assign a
lockbox to a listing. If you check the
Loan Lockbox on FUNC 2
check box on the
Agent
Default Lockbox Settings
window, an Agent will also borrow the lockbox when they use
FUNC + 2
. This feature is beneficial for Agents who plan to loan their lockboxes to their
team members. Additionally, if your office uses Broker Sharing you should check the
Loan
Lockbox on FUNC 2
check box. If you check this box, the Agents using
FUNC + 2
to
assign their Broker's lockbox to their listing will automatically borrow the lockbox.
If the lockbox owner customized a lockbox, the lockbox will lose those custom settings if an Agent borrows the
lockbox. When an Agent borrows a lockbox, the lockbox will adopt their settings from the
Agent Default
Lockbox Settings
window. When an Agent borrows a lockbox, another Agent cannot borrow the lockbox.
For example, if Agent A borrows a lockbox, Agent B cannot use
FUNC + 6 + 2
or
FUNC + 2
to borrow the
lockbox. Before Agent B can borrow the lockbox, the lockbox owner or Agent A must use
FUNC + 6 + 5 +
ENT
to clear the settings from the lockbox. In addition, if the lockbox owner or Agent A removes the shackle
more than 24 hours after borrowing a lockbox, this will clear the custom settings from the lockbox. After you
clear the custom settings. Agent B can borrow the lockbox.
If your Association uses lockboxes with firmware version 22.22 or greater, you can borrow a lockbox. If your
Association does not use lockboxes with firmware version 22.22 or greater, you cannot borrow a lockbox. To
find out what series and firmware version your Association uses, see "How to Determine Your Lockbox Series
and Firmware version" on page 20.
How to Customize a LockBox