Sentrilock REALTOR NXT Series, Owner'S Manual

Page 1: ...The REALTOR Lockbox The REALTOR Lockbox Owner s Guide Owner s Guide 1 Owner s Guide NXT Series ...

Page 2: ... of REALTORS and is used under exclusive license by SentriLock LLC The REALTOR Lockbox is protected under the following patents U S D496 234 6 989 732 7 009 489 and 7 086 258 Canadian Reg No 105091 Other U S and Foreign Patents Pending This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this ...

Page 3: ...ckbox Series and Firmware version 21 Getting Started 23 Getting Started Overview 23 Getting to Know Your REALTOR Lockbox 23 Basic Lockbox Commands 25 How to Take Ownership of Your Lockbox 31 Lockbox 33 Lockbox Overview 33 How to Open the Key Vault 33 SentriCard and PIN 33 Contractor and 1 Day Codes 35 How to Release the Shackle 35 How to Put a Lockbox on a Listing 37 How to Assign a Lockbox to a L...

Page 4: ... CARS to Generate a Renewal Code 64 Agent 66 Agent Overview 66 Edit Agent Information 66 How to Change Your Password 67 Agent Default Lockbox Settings 69 Agent Team 71 Listings 74 Listings Overview 74 Add Edit a Listing 74 Reports 76 Reports Overview 76 Support 80 Support 80 Documentation 80 Copyright and Trademark 82 Copyright and Trademark Information 82 Glossary of Terms Appendix General Specif...

Page 5: ...utions are only a few of the benefits of our system You can use the REALTOR Lockbox Web Site to edit and view information about lockboxes listings and SentriCards You can use the SentriLock Card Utility to customize the settings on a lockbox and renew a SentriCard Both the SentriLock Card Utility and REALTOR Lockbox Web Site interact with the SentriLock Server Top 5 Things You Should Know About Yo...

Page 6: ...battery in a fire as it may explode Check your local codes for proper lithium battery disposal regulations Do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily injury or property damage Do not immerse the battery in water Lithium is highly reactive with water and immersion could cause an explosion or fire Warranty All of Se...

Page 7: ...e exterior of the lockbox Lubrication In normal use there should not be a need to lubricate any of the moving parts of the lockbox Lubricants attract dust and dirt and can cause operational problems at low temperatures Battery The REALTOR Lockbox uses an internal lithium battery The battery in an NXT series lockbox should last between 5 and 6 years of normal operation To preserve the battery s lif...

Page 8: ...elt and make it physically impossible to insert in the lockbox or card reader This includes the heat of an enclosed car during the summer Do not tamper with the gold contacts or apply voltages to the card Do not attempt to bypass the security features of the card The card has integral tamper detection circuitry and logic that will permanently disable the card if such tampering is attempted Use car...

Page 9: ...remove the weight of the lockbox from the shackle and ensure that you can remove the shackle properly If the shackle will not release compress the shackle slightly by pressing inward gently and then issue the release command while holding the shackle in the compressed state Do not press too hard as this will stall the latching mechanism In extreme cold it may not be possible to release the shackle...

Page 10: ...ll on your computer The card reader connects to your computer The card reader allows the SentriLock Card Utility and your SentriCard to communicate You can use the SentriLock Card Utility and card reader to renew your SentriCard customize lockboxes and change your PIN Your office or Association may have a computer with the SentriLock Card Utility and card reader for you to use If you work from you...

Page 11: ...N The Card Carrier sheet also contains your contractor codes shackle release code homeowner do not disturb code and call before showing code Figure 1 Card Carrier Sheet Call Before Showing Code CBS Code The call before showing code CBS code is an additional code you may need to enter before you can access the Key Vault of a lockbox Not all lockboxes use a CBS code A listing Agent may choose to use...

Page 12: ...ck box on the Agent Default Lockbox Settings window If you use NXT series lockboxes with firmware version 22 22 or greater you can use FUNC 6 9 ENT to enable CBS mode To find the series and firmware version your lockboxes use see How to Determine Your Lockbox Series and Firmware version on page 20 In addition to using the static CBS code from the Card Carrier sheet or Agent Default Lockbox Setting...

Page 13: ...of having to visit your lockbox to change codes For more information about 1 day codes see 1 Day Codes in the SentriLock FAQ at this URL http lockbox sentrilock com lbs faq 1daycodes htm Note when you remove the shackle from a lockbox you may turn off contractor mode With contractor mode off you cannot use a contractor code to open the Key Vault If your Association uses NXT series lockboxes with f...

Page 14: ...r SentriLock ID and Password to access the SentriLock FAQ page Shackle Code Agents and their team members do not need a shackle code to remove the shackle from the lockboxes they own or borrow From time to time an Agent who owns a lockbox may ask another Agent to remove it from their listing If the Agent is not a team member they need a shackle code to remove the shackle from the lockbox You can f...

Page 15: ...ockboxes by being the first person to insert your SentriCard into them your SentriCard will send records of this to the SentriLock Server For more information see How to Take Ownership of Your Lockbox on page 31 Lockbox ownership transfer to transfer ownership of a lockbox to or from another agent you follow a procedure similar to changing the settings in a lockbox You begin by logging in to the R...

Page 16: ...or the life of the battery When you need to change the lockbox battery you should reset the lockbox clock to the correct time For more information see Setting the Lockbox Clock in the SentriLock FAQ at this URL http lockbox sentrilock com lbs faq clock htm As you can see renewing your SentriCard early and often is not just a chore it transmits vital information for you and your entire Association ...

Page 17: ...who then share them with their Agents The Broker who takes ownership of the lockbox becomes the authorized user The Broker cannot transfer ownership of the lockboxes If your Association uses NXT series lockboxes with firmware version 22 22 or greater Agents can borrow their Broker s lockboxes When an Agent borrows a lockbox it uses their codes and settings For more information see How to Borrow a ...

Page 18: ...xes When an Agent borrows a lockbox it uses their codes and settings For more information see How to Borrow a Lockbox on page 42 To find out what series and firmware version the lockboxes in your Association use see How to Determine Your Lockbox Series and Firmware version on page 20 The Broker lockbox ownership model uses Broker Sharing For information about Broker Sharing see Broker Sharing on p...

Page 19: ...y Association can use the lockboxes When an office uses Broker Sharing Agents may be able to use the Lockboxes window to view all of the Broker s lockboxes Brokers can determine if their Agents can view all or some of their lockboxes If an Agent can view all of a Broker s lockboxes the Lockboxes window will display all of the lockboxes owned by the Broker Alternatively Brokers may decide to allow ...

Page 20: ...e Revision At SentriLock we continually strive to improve your REALTOR Lockbox As we add features often requested by customers the series and firmware of a lockbox may change The series and firmware in a REALTOR Lockbox tells it what features are available and how to respond to various commands Every REALTOR Lockbox has a series and firmware version number Generally all of the lockboxes in your As...

Page 21: ...The REALTOR Lockbox The REALTOR Lockbox Owner s Guide Owner s Guide 21 This page is blank ...

Page 22: ...The following sections will provide you with the basic information you need to get started Getting to Know your REALTOR Lockbox How to Take Ownership of your Lockbox You can find additional information in the following sections in the REALTOR Lockbox Owner s Guide Lockbox SentriCards Agent Listings Reports Support You can also refer to the REALTOR Lockbox Web Site Reference Guide and SentriLock Ca...

Page 23: ...u can use the keypad to communicate with your REALTOR Lockbox The lockbox uses the status indicator lights on the display to communicate its status with you The following lights appear on the display The lockbox may display one or more of these lights on its display For example after you insert your SentriCard into a lockbox the lockbox displays the CODE light This means you can enter your PIN int...

Page 24: ...oxes you don t own FUNC 1 Shackle Code ENT Homeowner Shackle Release a homeowner can use this command to release the shackle from a lockbox Before a homeowner can release the shackle the lockbox owner or team member must select a 4 digit code and enable homeowner shackle release command on the lockbox To enable shackle release select a 4 digit code insert your SentriCard into the lockbox and enter...

Page 25: ...ettings window to keep contractor mode turned on after you release the shackle To find out what series and firmware version your lockboxes use see How to Determine Your Lockbox Series and Firmware version on page 20 FUNC 6 0 ENT Turn On Call Before Showing Mode When you turn on call before showing mode a lockbox will require a showing Agent to enter a call before showing code CBS code before they ...

Page 26: ...lt when a lockbox is in privacy mode the lockbox will display the DND light When the homeowner enables privacy mode the lockbox will open the Key Vault This allows access to the key while enabling privacy mode This is beneficial in situations where a parent or guardian isn t home when a child returns from school The child can access the key while at the same time blocking access to Agents contract...

Page 27: ...tings The lockbox will immediately erase any custom settings and use the default settings from the Agent Default Lockbox Settings window If you previously assigned the lockbox to a listing using this command to clear the custom settings may unassign the lockbox from a listing For more information contact SentriLock Support You can use this command on the lockboxes you own or borrow FUNC 6 5 ENT Do...

Page 28: ...ckbox to your listing and borrow a lockbox If your Association uses NXT series lockboxes or with firmware version 22 22 or greater you can borrow a lockbox For more information see How to Borrow a Lockbox on page 42 To find out what series and firmware version your Association uses see How to Determine Your Lockbox Series and Firmware version on page 20 FUNC 6 2 ENT After you use any of the keypad...

Page 29: ...ot disturb will last longer than 15 minutes The homeowner may have set the lockbox to do not disturb privacy mode or you may be trying to access the lockbox outside of the access times specified by your Association or the homeowner If you entered a do not disturb code into the keypad a blinking DND light means you entered an incorrect DND code For more information see Homeowner Do Not Disturb Code...

Page 30: ...es Any future lockboxes you purchase are unassigned Before you can use an unassigned lockbox you need to take ownership it When you take ownership of a lockbox your SentriCard automatically transfers information from your Agent Default Lockbox Settings such as shackle code contractor codes and call before showing code to the lockbox This allows you to quickly and easily begin using a new lockbox N...

Page 31: ...dow automatically transfers some information from the SentriCard to the SentriLock Server During this time the SentriLock Card Utility may prompt you to send any access information you may have stored on your SentriCard to the SentriLock Server We recommend that you send the access information from your SentriCard to the SentriLock Server 7 When the SentriLock Card Utility finishes it displays the...

Page 32: ...otective Lockbox Cover How to Set the Lockbox Clock How to View the Lockbox Access Log 1 Day Codes Dynamic Call Before Showing Codes CBS Codes Emergency Shackle Release Code How to Open the Key Vault There are two ways to access the Key Vault of a lockbox To access a lockbox you can use SentriCard and PIN Contractor and 1 Day Codes Note if an Agent has not taken ownership of a lockbox you can open...

Page 33: ...ard from the lockbox while the READY light is lit and you have not entered another lockbox command the lockbox will open the Key Vault To open the Key Vault after you ve entered other commands enter the following commands on the lockbox keypad FUNC 3 ENT Figure 4 Open Key Vault of a lockbox If the lockbox displays the CODE light when you try to access the Key Vault you need to enter a Call Before ...

Page 34: ... lockbox Before you can use a 1 day code the owner of the lockbox must do one of two things They can turn on contractor mode or enable 1 day codes For more information about how to enable and generate 1 day codes see 1 Day Codes on page 51 You can find your contractor codes on your Card Carrier sheet or the Agent Default Lockbox Settings window Note if you have a lockbox that is not responding to ...

Page 35: ...o release the shackle from a lockbox when one of the following conditions is true the Agent is the owner of the lockbox the Agent borrowed the lockbox the Agent is the lockbox owner s card team member To be a card team member check the Nominate for Card Team check box on the Add Edit Team Member window the Agent is using their Broker s lockbox and their office uses Broker Sharing For more informat...

Page 36: ...le Release check box on the Agent Default Lockbox Settings window to keep contractor mode turned on after you release the shackle To find out what series and firmware version your lockboxes use see How to Determine Your Lockbox Series and Firmware version on page 16 To turn on contractor mode insert your SentriCard into the lockbox and enter your PIN When the lockbox displays the READY light enter...

Page 37: ...and press the ENT key The lockbox will make five triple beeps before it releases the shackle Make sure you hold onto your lockbox when you release the shackle because the shackle will come all the way out of the lockbox Remove the shackle from the lockbox Leave your SentriCard in the lockbox Figure 7 Releasing the shackle from a lockbox 4 Press FUNC 2 followed by either the numeric portion of the ...

Page 38: ... the lockbox If you ve made a mistake keying in the number simply repeat this step 5 Press FUNC 3 followed by ENT The Key Vault will open Figure 8 Opening the Key Vault on a lockbox 6 Place the dwelling key s in the Key Vault and close the compartment door 7 You may now remove your SentriCard from the lockbox 8 Hang the shackle over the door knob or some other sturdy fixture that will allow the lo...

Page 39: ... settings For more information about Broker Sharing see Broker Sharing on page 19 Assign a Lockbox to a Listing via the SentriLock Server 1 Use the SentriLock Card Utility to log in to the REALTOR Lockbox Web Site Insert your SentriCard into the card reader attached to your PC or your Broker s office PC The SentriLock Card Utility will display the Login window If the SentriLock Card Utility does n...

Page 40: ...y listing to the lockbox In addition if your Association uses NXT series with firmware version 22 22 or greater team members may borrow an Agent s lockboxes when they use FUNC 2 For more information see How to Borrow a Lockbox on page 38 3 When you finish renew your SentriCard to update the SentriLock Server with the listing and lockbox information Note if you renew your SentriCard and the SentriL...

Page 41: ...fault Lockbox Settings window Loan Lockbox on FUNC 2 Agents and team members can use Loan Lockbox on FUNC 2 Agents and team members can use FUNC 2 and the listing s MLS number to assign a lockbox to a listing If you check the Loan Lockbox on FUNC 2 check box on the Agent Default Lockbox Settings window an Agent will also borrow the lockbox when they use FUNC 2 This feature is beneficial for Agents...

Page 42: ...eader 2 The SentriLock Card Utility resides in the System Tray on your computer After you insert your SentriCard into the card reader the SentriLock Card Utility displays the Login window If the SentriLock Card Utility does not automatically display the Login window it may no longer be in the System Tray Click Start Programs SentriLock Card Utility SentriLock Card Utility to run the SentriLock Car...

Page 43: ...splay the Select Listing window You can use this window to select a listing to assign to the lockbox The SentriLock Server does not require you to select a listing You can use the hyperlinks in the Access Times field to allow or deny access to the lockbox on certain days and times You can use the Homeowner DND Code Contractor Codes and Shackle Code fields to customize these codes for the lockbox y...

Page 44: ... in your Association Note if you re transferring ownership of a lockbox that someone assigned to a listing or has custom settings the SentriLock Server will remove this information from the lockbox during the transfer You can use the instructions below to transfer ownership of a lockbox 1 Use the SentriLock Card Utility to log in to the REALTOR Lockbox Web Site Insert your SentriCard into the card...

Page 45: ...ct the Agent you d like to transfer your lockbox to and click OK 3 Click Submit Transfer Request 4 The Lockboxes window displays Pending Transfer next to the serial number 5 Remove your SentriCard from the card reader 6 The Agent you selected from the Select Agent window must renew their SentriCard and insert it into the transferred lockbox within the specified time frame or the transfer request w...

Page 46: ...x owner or card team members insert their SentriCard into the lockbox it will flash the MESSAGE light 20 times In addition it will make a series of beeps The lockbox will continue to operate with a low battery it is imperative to replace the batteries as soon as possible The lockbox uses two lithium type CR123A batteries This battery type is available at most consumer electronics stores and office...

Page 47: ...their PIN The lockbox displayed the CARD and ERROR lights This usually indicates that the Agent is using an expired SentriCard However the Agent just renewed their SentriCard In this case the SentriCard probably isn t expired The Status column on the SentriCards window displays the status of a SentriCard An Agent inserts their SentriCard into a lockbox and it displays the DND light The Agent is ce...

Page 48: ...t the clock How to View the Lockbox Access Log Any time someone uses their SentriCard contractor code or 1 day code to access the Key Vault of a lockbox the lockbox and SentriCard record certain access information Brokers Agents Office Staff members or Association Administrators can view this access information on the Lockbox Access Log Agents can also view access information on the Access Report ...