The REALTOR® Lockbox
The REALTOR® Lockbox Owner’s Guide
Owner’s Guide •
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SentriLock designed the REALTOR® Lockbox to easily store approximately 5 "Kwikset" style house keys in the
Key Vault. It may be possible to store more or fewer keys depending on key size and shape. Do not attach key
rings or strings to any keys that you place in the Key Vault. To prevent jamming, never force the Key Vault
closed. Try to hang the lockbox as close to vertically as you can. If you tilt or hang the lockbox horizontally, a
key might slide to the side and prevent the Key Vault door from closing properly.
When closing the Key Vault door, press until you hear or feel a positive "click" indicating the latch mechanism
is fully engaged with the key door.
Shackle
The REALTOR® Lockbox's removable shackle allows you to attach the lockbox to a fixed object such as a
door handle. A large internal latch in the lockbox retains the shackle in the housing making it difficult to
remove by force. To ensure the shackle will release properly, be sure to do the following:
•
Never pull down on the lockbox while trying to release the shackle. Lifting up slightly on
the lockbox will remove the weight of the lockbox from the shackle and ensure that you
can remove the shackle properly.
•
If the shackle will not release, compress the shackle slightly by pressing inward gently
and then issue the release command while holding the shackle in the compressed state.
Do not press too hard as this will stall the latching mechanism.
•
In extreme cold, it may not be possible to release the shackle until the temperature rises.
USE EXTREME CAUTION WHEN RELEASING THE SHACKLE. BE SURE YOU ARE HOLDING ONTO
THE BODY OF THE LOCKBOX OTHERWISE THE LOCKBOX MAY DROP TO THE GROUND CAUSING
INJURY OR PROPERTY DAMAGE.
SentriLock keyed the shackle in such a way that allows you to insert it either way into the lockbox. Be sure to
press the shackle into place until you hear or feel a positive "click". This ensures that the internal latch has fully
engaged with the shackle.
FAILING TO ENSURE POSITIVE LATCHING COULD CAUSE THE LOCKBOX TO DROP TO THE
GROUND CAUSING INJURY OR PROPERTY DAMAGE.
What do I need to begin using my REALTOR® Lockbox?
Before you begin to use your REALTOR® Lockbox, you may need access to the following items:
•
SentriCard®:
You will use a SentriCard® and PIN to access and customize lockboxes.
You received your SentriCard® during the initial conversion to the REALTOR® Lockbox
system. If you do not have a SentriCard®, contact your Association.